Updated November 27, 2023.

Terms of Use

1 GENERAL

1.1 maisonlacroix1881.com

Welcome to the website of maisonlacroix1881.com. This Terms of Use is an agreement between you and maisonlacroix1881.com, having its address at 4388 rue Saint-Denis Montréal (Québec) H2J2L1 Canada (hereinafter, “Maison La Croix 1881,” “maisonlacroix1881.com,” “we,” “us” or “our ”), governing your use of our website at maisonlacroix1881.com (the “Site”). In addition, when you use any maisonlacroix1881.com 's service (e.g., Customer Reviews), you will be subject to the Terms of Use, rules, guidelines, policies, terms, and conditions, including but not limited to the Privacy Policy, Cookie Notice applicable to this Site, and they are incorporated into this Agreement by this reference. By accessing or using the Sites in any manner, including but not limited to, visiting or browsing this maisonlacroix1881.com, registering an account, or contributing content or other materials to the Site, you expressly understand, acknowledge and agree to be bound by the Terms of Use. You are only authorized to use the service of the Site if you agree to abide by all applicable laws and to these Terms. Please read this agreement carefully before proceeding. These Terms of Use contain an arbitration provision that requires the use of arbitration on an individual basis to resolve disputes, rather than jury trials or class actions, and also limits the remedies available to you in the event of a dispute. See Section 11 (Dispute Resolution) for full details.

Our business changes constantly, and our Term of Use will change also. Thus, maisonlacroix1881.com reserves the right to change the terms and conditions of this site at any time. You should check our websites frequently to see recent changes. If we modify material terms to this Agreement, such modification will be effective and enforceable after the release. Your failure to cease use of the services after receiving the notification of modification will constitute your acceptance of the modified terms.

1.2 PRIVACY POLICY & COOKIE NOTICE

You may read our Privacy Policy and Cookie Notice at any time for more information about how maisonlacroix1881.com collects, uses, stores, and protects your information when you use the services. It is necessary to acquire an email address, residency address, and/or other contacts from you to render you the service. Our Privacy Policy and Cookie Notice is hereby set forth herein.

We reserve the right to modify the Terms of Use, including the Privacy Policy and Cookie Notice, at any time, at our sole discretion. If we modify material terms to this Agreement, such modification will be effective after we send you a notice of the new agreement. Such notice will be at our sole discretion, and the manner of the notification may include, for example, via email, posted notice on the Site or Apps, or any other reasonable manners.

Any questions subject to your Data Privacy or Cybersecurity, please contact us through info@maisonlacroix1881.com.

Detailing please see our Privacy Policy and Cookie Notice.

2 USE OF OUR SERVICES

2.1 CONTRACTING PARTY

You represent and warrant that you are able to form legally binding contracts (for example you are at least 18 years old or using our service under the supervision of a parent or guardian.). This site does not intend to provide the service to any individual without competent capability under applicable laws.

2.2 ACCOUNT SET-UP

You are required to create an account to place an order or to use some specific function. You are entitled to have 3 options to create an account. The first approach is to follow a conventional Register route. It is essential to enter your email address and password to complete the account set-up procedures. The second approach is to create a maisonlacroix1881.com account after you authorize us to use your Google or Facebook account to sign in. The third approach refers to the case that you choose “Checkout with Paypal” as an identity of a guest, we will create a new account for you by using the Email address as the same as your Paypal account. If you do not want to set your Paypal Email address as a maisonlacroix1881.com account Email address, please be aware of the choice of “Checkout with Paypal” when you are browsing our Site as a guest identity.

You have the duty to keep your password in a secure and confidential condition. To better protect your account safely, you shall avoid using an identical password on a third website. In any event of any loss, theft, destruction or misuse of your account caused by your negligence or willful or wrongdoing, you shall bear the corresponding responsibility. You shall duly notify us of any unauthorized use of your password or any breach or latent threatened breach of the Site or App’s security. For more information, please see Protect Your System.

You are not permitted to use another person’s account unless lawful authorization is granted. Also, you promise not to use a false Email Address for Registry Account, or pretend to be someone other than yourself. You have the responsibility to guarantee lawful access without unauthorized use of the service. We presume that you are the legitimate person to access, use or process the account and any changes of the account will be regarded as lawful conduct by you or someone on your behalf, except for unusual activities, evidentiary complaint or allegation, or any signals of risks found. You shall not assign or transfer the account to a third party as set forth 6 hereunder

Any complaint or allegation of misuse of another’s account or unlawful engagement may institute an investigation. During the investigation, part of the account functions may be restricted. You can furnish us with more proof of the wrongful allegation or malicious complaint and we will determine how to handle this account accordingly. Also, you are encouraged to report to us in the case of any suspicious activities or processing.

You may receive promotional or marketing emails from maisonlacroix1881.com. You have the right to opt out by clicking the unsubscribe button at the bottom of the foregoing emails or setting up “My Account - Email Subscriptions''. For more information you can see Privacy Policy.

2.3 PROHIBITION BEHAVIOR OF THE USERS

Subject to the terms and conditions of this Agreement, maisonlacroix1881.com hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use this Site by displaying it on your internet browser only for the purpose of shopping for personal use sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by maisonlacroix1881.com in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by maisonlacroix1881.com in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by maisonlacroix1881.com in advance. maisonlacroix1881.com reserves the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including without limitation, if maisonlacroix1881.com holds that customers’ conduct violates applicable law, the terms of this agreement, or is harmful to maisonlacroix1881.com’s interests.

You shall not upload to, distribute, or otherwise publish through this Site any content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability under national law (especially the U.S. and EU law) or international law; or (c) includes any bugs, viruses, worms, trap doors, Trojan horses or other harmful or intrusive code or properties. In some cases, maisonlacroix1881.com may assign you a password and account identification to enable you to access and use certain portions of this Site. After receiving the password or identification, you are obligated to reset the password to ensure all functions are workable.

Without maisonlacroix1881.com's express prior written consent, the use of data mining, robots, or similar data gathering and extraction tools on maisonlacroix1881.com as well as the use of maisonlacroix1881.com trademarks or service marks in meta-tags is strictly prohibited. You may view and use the content only for your personal information and for shopping and ordering on the site and for no other purposes. If you happen to come across any of our content hosted on a third-party site, please do not hesitate to contact us at: info@maisonlacroix1881.com. You can also reach us via phone at +1(514)717-1617.

3 TRADE RULES

3.1 PRICE AND PURCHASE

At Checkout page, you may see the main price, coupons, rewards, points (APP only), VAT (depending on the destination country or region), insurance (if applicable) and other taxes (where applicable) at the applicable rate according to the local rules and regulations of the countries or regions where the items shipped to. However, in some cases, the VAT (Value Added Tax), other taxes, customs duties and/or fees levied by your destination country shall be assumed by the recipients. More information please find the Frequently Asked Questions.

You shall be solely responsible for caring about the coupons, rewards, points, leaving attention on the expiry date of the points. More information please find [*].

Please be noted that if you receive any SMS, MMS or emails that remind you having additional fees to be charged, in particular custom clearance fees, we strongly advise you contact us for further confirmation to circumvent the unnecessary losses by online scam and to duly protect your safety of property.

3.2 PRICING IN DIFFERENT CURRENCIES

maisonlacroix1881.com provides you different currency applicable at your convenience for shopping. Except that the market experiences dramatic fluctuation in currency values, there is almost no error of margin in pricing under normal operation. In the event of marketing, the product inventory, price, promotion, delivery time and other information displayed are real-time and may be changing in seconds. The price becomes fixed when you make the order purchased under Section 3.1.

3.3 TYPOGRAPHICAL ERRORS

Each item offered for sale on our website has an item description and/ or a reference link. You shall be responsible for confirming the information and content related to the item you wish to purchase through the information and/ or link provided before you submit any order. It is presumed that you have full knowledge and understanding of the details of the items you are purchasing upon submission of your order, as we shall not be liable for any after-sales issues resulting from misinterpretations of the related information and content on the website.

While maisonlacroix1881.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. maisonlacroix1881.com cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, maisonlacroix1881.com shall have the right to refuse or cancel any orders placed for that item. In the event that an item is mis-priced, maisonlacroix1881.com may, either contact you for instructions or cancel your order and notify you of such cancellation.

3.4 ORDER ACCEPTANCE

This offer and acceptance exemplified at maisonlacroix1881.com. Once you have selected all articles that you wish to buy, they will be added to your basket. The next step will be to process the order and make the payment. To that end, you must follow the steps of the purchase process, indicating or verifying the information requested in each step. Furthermore, throughout the purchase process, before payment, you can modify the details of your order. You and maisonlacroix1881.com are both legally binding since the order come into force at the time of finalizing the purchase.

Please note that there may be certain orders that the maisonlacroix1881.com are unable to accept and must cancel, likewise 3.3. TYPOGRAPHICAL ERRORS. maisonlacroix1881.com reserves the right, at sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. maisonlacroix1881.com will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

3.5 PAYMENTS

Also, if you are a registered user, a record of all the orders placed by you is available in the "My Orders" area. You may use, as a payment method, the following cards: Visa, Mastercard, American Express, Union Pay, Paypal, and online banking, etc.

To minimize the risk of non-authorised access, your credit card details will be encrypted. Once we receive your order, we request a pre-authorisation on your card to ensure that there are sufficient funds to complete the transaction. Please note we Do Not save or retain any information regarding the financial transaction. Your card service provider or financial sponsor will retain such information.

For instance, when you click " Pay Now ", you are confirming that the credit card is yours. Credit cards are subject to verification and authorisation by the card issuing entity. If the entity does not authorize the payment, we shall not be liable for any delay or failure to deliver and we will be unable to conclude any transaction or contract with you.

3.6 COLORS

We have made every effort to display, as accurately as possible, the colors of our products that appear on the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

3.7 PACKING

Unless otherwise provided, we will comply only with its minimum packing standards for the method of transportation selected. The cost of all special packing, loading, or bracing requested by you will be paid for by you.

3.8 SHIPPING & DELIVERY

maisonlacroix1881.com ships from different warehouses in different countries and we will entrust other logistics to carry the goods. For orders with more than one item, we may split your order into several packages according to stock capacity at our own discretion. We aim to deliver orders as quickly as possible. However, sometimes during busy sale periods, deliveries may take longer. If you have any questions regarding shipping and delivery, please contact us.

3.9 TITLE AND RISK OF LOSS

Delivery to the carrier shall constitute delivery to Buyer, and thereafter risk of loss or damage shall transfer to Buyer. Any claim of Buyer relative to damage during shipping or delivery should be made directly to the carrier. Any claims by Buyer against maisonlacroix1881.com for shortage or damage occurring prior to such delivery to the carrier must be made within five (5) days after receipt of the goods. Notwithstanding the transfer of the risk of loss to Buyer, title and right of possession to the goods sold hereunder shall remain within maisonlacroix1881.com until all payments hereunder, including deferred payments evidenced by notes or otherwise, Interest, carrying charges, shall have been made, and Buyer agrees to do all acts necessary to perfect and maintain such right and title in maisonlacroix1881.com.

In spite of the term set forth, if this article contradicts with the statutory regulation at national or state legislation level, statutes prevail.

3.10 RETURN OF PRODUCTS

Goods can be returned in the designated period. The exact return period and return policy differ from country to country. Customers returning goods are responsible for freight charges, otherwise regulated by laws or regulations.

Wrong size items and quality problem items can be changed. For defective products, if a defect or damage is confirmed on the returned products, we will give you a complete refund including the charges you have accrued of delivery and return. The refund will be paid either to your maisonlacroix1881.com Credit Account or to the original method of payment.

The following items cannot be returned or exchanged: Please see the Return Policy of Non-Returnable Items.

For more details please refer to our Return Policy.

3.11 SPECIFIC TERMS

You and maisonlacroix1881.com are both binding under the General Terms (i.e. Terms of Use, Privacy Policy or Return Policy etc.) as agreed. The Specific Terms refer to the detailed terms and conditions for certain products or services offered. The order of the precedence thereto should follow the rule that Specific Terms prevail in the event of an inconsistency between the provisions of the General Terms and Specific Terms respectively. You shall be mindful of the applicable terms and read through thereof.

Any terms or conditions or introductory description from a third party in connection with maisonlacroix1881.com are merely for reference and not enforceable against maisonlacroix1881.com.

4 INTELLECTUAL PROPERTY

4.1 maisonlacroix1881.com has registered trademarks, copyrights, patents and domain names in the United States, the European Union and other relevant countries/regions, and maisonlacroix1881.com is the sole owner of the aforesaid rights. Besides, the intellectual property of the collection, arrangement, and assembly of all content on this Site (the "Compilation") also belongs exclusively to maisonlacroix1881.com.

You may not use maisonlacroix1881.com's trademarks, copyrights, patents and domain names or Compilation in any manner that disparages or discredits maisonlacroix1881.com or in any way that is likely to cause confusion or violation of any applicable laws or regulations. The software used or applied on this Site (the "Software") is the property of maisonlacroix1881.com and/or its Software suppliers. The content, the Compilation and the Software are all protected under state, national and international copyright laws.

All rights not expressly granted are reserved by maisonlacroix1881.com. Any content on this Site can only be reproduced or distributed with express permission from maisonlacroix1881.com. Violators will be prosecuted to the full extent of the law.

All information and content related to items on the Site including but not limited to graphics, photos, sounds, music, videos, descriptions obtained from suppliers’ or third parties’ sources are not owned, manufactured, sold or endorsed by maisonlacroix1881.com. For the reason of the technical limitations, maisonlacroix1881.com cannot make a full warrant that the said information is accurate, complete, reliable, current, or error-free.

4.2 Except as otherwise provided elsewhere in this Agreement or on the Site, anything that you submit or post to the Site and/or provide to maisonlacroix1881.com, including, without limitation, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, "Submissions") is and will be treated as non-confidential and non-proprietary, and by submitting or posting, you agree to irrevocably license the entry and all intellectual property rights related thereto (excluding the moral rights such as authorship right) to

maisonlacroix1881.com without charge and maisonlacroix1881.com shall have the royalty-free, worldwide, perpetual, irrevocable, and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become the sole and exclusive property of maisonlacroix1881.com and shall not be returned to you.

You warrant that your Submissions, in whole or in part, are clear and free of any intellectual property right infringement, disputes or third-party claims. maisonlacroix1881.com assumes no liability for any misuse of copyright or any other rights of third parties by you. You undertake to defend and indemnify maisonlacroix1881.com against any losses caused due to your misbehavior regarding the commentaries and remarks for any purposes.

In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant maisonlacroix1881.com the right to use the name that you submit with any review, comment, or other content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments, and other content that you post on this Site and that use of your reviews, comments, or other content by maisonlacroix1881.com will not infringe upon or violate the rights of any third party. You shall not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead maisonlacroix1881.com or third parties to obtain unjust enrichment. maisonlacroix1881.com may, but shall not be obligated to remove or edit any Submissions (including comments or reviews) for any reason.

4.3 INTELLECTUAL PROPERTY INFRINGEMENT POLICY

Maisonlacroix1881.com respects intellectual property, including but not limited to copyright, trademark, patent, design and business confidentiality. If you believe that the products for sale on our Site infringes the intellectual property rights of yours or others, you are welcome to assert your rights and/or file a complaint in accordance with the procedures and format described in 4.4 hereunder.

If you send a false notice of infringement, you may be liable for damages (including costs and attorneys' fees). Therefore, if you are not sure whether the material is infringing, please contact an attorney before submitting a notice to maisonlacroix1881.com. Fraudulent or abusive notices or other misuse of maisonlacroix1881.com’s Intellectual Property Policy may result in account termination or other legal consequences.

4.4 If you are an intellectual property owner and you believe that any product or service available on our Site infringes your intellectual property rights, then you may send the following information in its entirety by email to info@maisonlacroix1881.com, and this is the easiest way to submit your infringement notice. We do not assume any responsibility of negligence or delay for any complaint made through other channels like mail delivery ,mailboxes, other email addresses or instant messages, etc., which may fail or delay to be received or responded.

Information required under the Digital Millennium Copyright Act, 17 U.S.C. § 512(c)(2) and/or other relevant laws, regulations and previous policy :

A. An electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive that is allegedly infringed;

B. A description of the allegedly infringing work or material and where the allegedly infringing material is located on the site (product(s) URL);

C. Information reasonably sufficient to allow us to contact you, such as your address, telephone number or e-mail address;

D. A statement by you that you have a good faith belief that the disputed use of the material is not authorized by the copyright or other proprietary right owner, its agent, or the law;

E. Identification of the intellectual property rights that you claim are infringed by the Website (e.g., "XYZ copyright", "ABC trademark, Reg. No. 123456, registered 1/1/04”, etc. In the case of copyright infringement, please provide the copyright registration number or a link to the platform where it was first published, the URL of the infringing work/image and/or other information proving that you are the copyright owner or authorized to use it); and

F. A statement by you that the above information and notification is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner whose exclusive right is allegedly infringed.

COPYRIGHT AGENT

Designated Agent Name：Industria Group

Mailing Address： 4388 rue Saint-Denis Montréal (Québec) H2J2L1 Canada

Zip/Postal Code： H2J2L1

Phone Number: ++1(514)717-1617

Email: info@maisonlacroix1881.com

*（This Email Address is for Intellectual Property Infringement Report. The customer complaints, please contact our CS Team）

5 LINKS

You are advised to login in or sign up on our official website. To better protect your justified interest, you shall be alert to any suspicious fake or phishing websites pretending to be us. You may report us on these suspicious cybercrimes via info@maisonlacroix1881.com.

Our Site and Apps may contain links to other sites on the Internet that are not owned and operated by us. We have no control over, assume no responsibility for, and do not endorse or verify the content, privacy policies, or practices of any third-party sites or services. We make no warranties or representations about the accuracy, completeness, or timeliness of any content posted on the Site by anyone other than us. We strongly advise you to read all third-party terms and conditions and privacy policies.

6 WARRANTY

No product sold by maisonlacroix1881.com or any affiliate is subject to any guarantee, warranty, right of return, right of credit or other indemnities other than (a) the applicable standard terms and conditions of the applicable countries or regions (b) manufacturers’ warranties for which neither the maisonlacroix1881.com nor any affiliate has any liability. The warranty of a product is governed by applicable laws or mandatory standards, which prevail over any other rules. The specific warranty along with each of the products purchased supersedes the terms posted online.

7 ASSIGNMENT

Our prior written consent is required before any assignment or transfer of the Agreement regardless of the rights or obligations. Otherwise, the attempted assignment or transfer is void. You acknowledge that you permit us to freely assign or transfer this Agreement which ensures to the benefit of and is binding upon the parties and the employees, contractors, successors, assignees, trustees or respective legal representative.

8 TERMINATION AND EFFECT OF TERMINATION

In addition to any other legal or equitable remedies, maisonlacroix1881.com may, prior to 2-day notice to you before terminate the Agreement or revoke any or all of your rights, benefits or any other interests granted under this Agreement at the time of breach of this Agreement, Privacy Policy. At the request of deleting account or revoking consent on essential services provided, maisonlacroix1881.com may terminate this Agreement as well as revoke any rights, benefits or any other interests thereof without prior notice. Upon any termination of this Agreement, you shall immediately cease all access to and use of the site and maisonlacroix1881.com shall, in addition to any other legal or equitable remedies, immediately revoke all password(s), and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this Agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. However, in practice, the products before proceeding to place an order shall be halted because of the unnecessary and complicated refund and return procedures.

9 DISCLAIMER AND LIMITATION OF LIABILITY

EXCEPT AS OTHERWISE PROVIDED IN THE STANDARD TERMS OF SALE THAT GOVERN THE SAME OF EACH PRODUCT ON THIS SITE, THE PRODUCTS OFFERED FOR SALE THEREON AND THE TRANSACTIONS CONDUCTED THERETHROUGH ARE ON AN “AS IS'' BASIS. MAISONLACROIX1881.COM MAKES NO PRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE EXCEPT AS PROVIDED HERE TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, maisonlacroix1881.com DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, TITLE, QUIET ENJOYMENT, DATA ACCURACY, AND SYSTEM INTEGRATION. THIS SITE MAY INCLUDE INACCURACIES, MISTAKES OR TYPOGRAPHICAL ERRORS. maisonlacroix1881.com DOES NOT WARRANT THAT THE CONTENT WILL BE UNINTERRUPTED OR ERROR FREE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MAISONLACROIX1881.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO, INDIRECT INCIDENTAL, PUNITIVE, EXEMPLARY, SPECIAL, OR CONSEQUENTIAL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MAISONLACROIX1881.COM’S TOTAL LIABILITY TO YOU FOR ANY DAMAGES (REGARDLESS OF THE FOUNDATION FOR THE ACTION) SHALL NOT EXCEED IN THE AGGREGATE THE AMOUNT OF FEES ACTUALLY PAID BY YOU THROUGH MAISONLACROIX1881.COM DURING THE MONTH IMMEDIATELY PRECEDING THE ACT ALLEGEDLY GIVING RISE TO MAISONLACROIX1881.COM’S LIABILITY.

10 FORCE MAJEURE

maisonlacroix1881.com shall not be liable to you or be deemed to be in breach of agreement by reason of any delay in performing, or any failure to perform, any of the obligations in relation to the items, services and/or Site if the delay or failure was caused by any factor beyond our reasonable control, including but not limited to: fire, act of God, storm, explosion, earthquake, flood, tempest, accident, pandemic or other natural disaster; war or threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, by-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock outs, blockdown or other industrial actions or trade disputes; difficulties in obtaining raw materials, labor, fuel, parts or machinery faced by us or suppliers; or telecommunication, transportation, power supply, or system disturbances or failures, or breakdown in machinery resulting in the impossibility of the use of any of the aforementioned

11 DISPUTE RESOLUTION

This provision applies to the fullest extent permitted by applicable law. If there is a claim, dispute, or controversy of any kind (collectively, “Claim(s)”) involving you and maisonlacroix1881.com, or any of its parents, subsidiaries, affiliated companies, employees, agents, officers, directors, shareholders, and/or licensors (which shall be third party beneficiaries of this arbitration provision), arising out of or related to this Agreement, you and maisonlacroix1881.com agree to first try to resolve the Claim informally. You may contact us at info@maisonlacroix1881.com. If we cannot resolve the Claim informally within thirty (30) days, you and maisonlacroix1881.com agree to resolve all Claims exclusively through final and binding arbitration, rather than in court, as, and except as, providing below.

ALL SUCH CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING, AND THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PARTY’S CLAIMS. BY ENTERING INTO THESE TERMS, YOU AND MAISONLACROIX1881.COM ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY AND TO PARTICIPATE IN A CLASS ACTION.

11.1 BINDING ARBITRATION

In the event that informal efforts to resolve disputes are unsuccessful, any Claims between you and maisonlacroix1881.com arising out of or related to this Agreement shall be submitted to the Canadian Commercial Arbitration Center (“CCAC”) for arbitration which shall be conducted in accordance with the CCAC’s arbitration rules in effect at the time of applying for arbitration. The law of this arbitration clause shall be the laws of Canada. The seat of arbitration shall be Montreal, Canada. The arbitration proceedings shall be conducted in English. The arbitral awards are final and binding upon both parties.

11.2 FOREIGN-RELATED DISPUTES

If you are a resident of the United States, you and maisonlacroix1881.com agree to resolve any dispute, controversy of Claim arising out of or relating to this Agreement, will be referred to and finally determined by arbitration. The arbitration shall be commenced and conducted through JAMS (www.jamsadr.com) under the Streamlined Rules, as modified by this agreement to arbitrate. The parties are entitled to submit the disputes in the United States. The parties shall participate in the selection of a sole neutral arbitrator pursuant to the Streamlined Rules. The language to be used in the arbitral proceedings will be English. The parties agree that arbitration may take place via videoconference or the country of your residence. You and maisonlacroix1881.com consent to and waive objections to personal jurisdiction and venue as applicable. Judgment upon the award rendered by the arbitrator may be entered by any court having jurisdiction thereof.

11.3 VENUE FOR ANY JUDICIAL PROCEEDING

The proper venue for any judicial action arising out of, relating to, or in connection with this Agreement will be the courts located in or nearest to Montreal. The parties stipulate to, and agree to waive any objection to, the personal jurisdiction and venue of such courts, and further expressly submit to extraterritorial service of process.

12 APPLICABLE LAW

This Agreement, including without limitation this Agreement’s interpretation, shall be treated as though this Agreement were executed and performed in Canada, and shall be governed by and construed in accordance with the laws of Canada without regard to its conflict of law principles. The language in this Agreement shall be interpreted in accordance with its fair meaning and not strictly for or against either party.

13 REMEDIES IN AID OF ARBITRATION; EQUITABLE RELIEF

This agreement to arbitrate will not preclude maisonlacroix1881.com from seeking provisional remedies in aid of arbitration, including without limitation orders to stay a court action, compel arbitration, or confirm an arbitral award, from a Court of Competent Jurisdiction. Furthermore, this agreement to arbitrate will not preclude maisonlacroix1881.com from applying to a Court of Competent Jurisdiction for a temporary restraining order, preliminary injunction, specific performance, or other interim or conservatory relief, as necessary. “Court of Competent Jurisdiction” means any court: (1) that has jurisdiction over the subject matter; and (2) that is located in Montreal.

No right or remedy of maisonlacroix1881.com shall be exclusive of any other, whether at law or in equity, including without limitation, damages, injunctive relief, attorneys' fees and expenses.

No instance of waiver by maisonlacroix1881.com of its rights or remedies under these terms and conditions shall imply any obligation to grant any similar, future or other waivers.

14 MISCELLANEOUS

14.1 WAIVER

No waiver by us of any of these Terms of Use shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing. Any failure on the part of maisonlacroix1881.com to enforce any provision of this Agreement will not be considered a waiver of our right to enforce such provision. The obligations of the parties under this Agreement that by their nature would continue beyond expiration or termination of this Agreement shall survive any such expiration or termination.

14.2 SEVERABILITY

If any of these Terms of Use or any provisions of the agreement are determined to be invalid or unenforceable to any extent, such invalidity or unenforceability will attach only to such provision or part thereof and the remaining part of such provision and all other provisions hereof will continue in full force and effect.

14.3 ENTIRE AGREEMENT

These Terms of Use as amended from time to time, together with the rules, guidelines, policies, terms, and conditions, including but not limited to the Privacy Policy, Cookie Notice, any terms applicable to this Site constitute the entire agreement between you and us. This Agreement supersedes any proposal or prior agreement oral or written.

14.4 INDEMNITY

You agree to indemnify and hold maisonlacroix1881.com, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any and all damages, liabilities, costs and expenses (including reasonable attorneys' fees) made against maisonlacroix1881.com by any third party due to or arising out of or in connection with your use of the Site inappropriately.

From the detailed order page, you can easily review order details, track order progress, and request help by submitting a Customer Service ticket.

15 CUSTOMER SERVICE

For questions of pricing, orders, shipping, after-sales support, or any other questions, please log into My Orders and submit a Ticket about the order you need help with.

From the detailed order page, you can easily review order details, track order progress, and request help by submitting a Customer Service ticket.

Our Customer Service is ready to help you with our best efforts. If you have any problem or question, please contact us via info@maisonlacroix1881.com.