Frequently asked Questions

Maison La Croix 1881 - Q & A

General topics (12 questions)

1. Unknown Charges

1.1 The unknown charge is a bank authorization

When you place an order, maisonlacroix1881.com contacts the issuing bank to confirm the validity of the payment method. Your bank reserves the funds until the transaction processes or the authorization expires. This reservation appears immediately in your statement, but it isn't an actual charge.

If you cancel your order, the authorization is removed from your account according to the policies of your bank.

Contact your bank to clarify how long they hold authorizations for online orders.

1.2 I see a charge on my credit card that I don't recognize

If you see a purchase or credit card charge you don't recognize, check with any family members, friends or coworkers who may have had access to your device or permission to use your card.

If you believe your maisonlacroix1881.com account has been compromised, sign in to change your password.
From your Account security, Edit the Password and change your maisonlacroix1881.com password.

If you still need help, you'll be asked to provide as much information as possible to help us resolve your issue. For your security, please don't include your full bank account information.

2. How to return or exchange an item on maisonlacroix1881.com?

Unfortunately, we do not offer exchanges at the moment, but you can place a new order and initiate a return of the existing order. Almost all items are eligible for returns and refunds within 90 days from the purchase date. The few exceptions are for:

- Clothing items that have been worn, washed, damaged, or have had tags, packaging, or hygiene stickers removed, or are part of an incomplete set.

- Items specifically labeled as non-returnable.

- Customized items.

- Some free gifts.

3. How do I ship my items back?

If your items are eligible for a return, you may follow the steps below to start your return process:

Step 1. Sign into your account.

Step 2. Find the relevant order under 'Your orders' and click 'Return/Refund'.

Step 3. Confirm that you have received the package, and select the item(s) you would like to return and the reason for the return. If applicable, you may also upload photos and/or comments to further explain.

Step 4. Confirm the return information, and click 'Next'.

Step 5. If there is no need to return your item, then your final step is simply to select your refund method. You may choose to receive your refund as a maisonlacroix1881.com credit balance or credit to your original payment method. Make your selection and click 'Submit'.

Step 6. If you need to return your item(s), you will have the option to choose your return method. Select your return and refund methods. Then, click 'Submit'.

Step 7. If applicable, print and tape your return label to the outside of your return package. The first return for EVERY order is free. Mail out your package at the nearest Post Office, UPS, or Neighbour Express location and you're done!

If you would like to request return and refund of additional items before shipping out the return package, please follow the instructions on the return details page and choose to use the same return label. Then you can ship back the additional items together and avoid return shipping fees.

After you apply for your return, you will need to return your package within 14 days. You can reference the status of your refund or rebuy any items from your order on your order details page.

For more information about our return and refund policy, please refer to the link below:

https://maisonlacroix1881.com/pages/return-policy

4. Why can’t I find my orders in my account?

We're sorry to know that you can't find your order. You can choose the following ways to find your orders.

A. Provide Order ID to find order

B. Provide phone number to find order

C. Provide email address to find order

D. Provide payment information to find order

5. How to set notification preferences?

If you don't want to receive email, push, or SMS-related notifications, you can open the maisonlacroix1881.com, go to 'You' >'Settings' > 'Notifications' and choose 'Edit' to set your preferences.

You can also go to maisonlacroix1881.com and click your username in the top right corner of your screen. Click 'Notifications' on the left sidebar and then choose 'Edit' to set your preferences.

6. Is it safe to shop on maisonlacroix1881.com? How will my information be used?

Maisonlacroix1881.com is a safe shopping website. We care about our customers' privacy and data security.

We can assure you that all of our payment links have PCI certifications. We work with major payment providers like Visa, Mastercard, PayPal, Apple Pay, Shopify Pay and Google Pay, which all have stringent consumer protection policies and state-of-the-art technology in place to protect our customers' payment data.

We also describe in detail how we collect, use, and protect your personal information in our Privacy Policy, which can be found in https://maisonlacroix1881.com/pages/privacy-policy

Protecting Your Data and Transactions on maisonlacroix1881.com

1. Advanced Security Protocols: maisonlacroix1881.com employs advanced security measures to protect your personal and payment information. This includes the use of secure socket layer (SSL) technology to encrypt data during transmission.

2. PCI DSS Compliance: Our compliance with the Payment Card Industry Data Security Standard (PCI DSS) ensures that your card information is handled securely throughout every transaction.

3. Regular Security Audits: We conduct regular security audits and updates to stay ahead of potential threats, ensuring that your shopping experience is both safe and secure.

Tips for Safe Shopping on maisonlacroix1881.com

1. Create a Strong Password: Use a unique and strong password for your maisonlacroix1881.com account and update it regularly.

2. Monitor Your Account: Regularly check your account for any unauthorized activity and report any problems immediately.

Beware of Phishing Scams: Be cautious of emails or messages that ask for personal information or direct you to a website other than maisonlacroix1881.com. Always verify the authenticity of such information.

Our Commitment to Your Privacy

1. Transparent Data Usage: Our Privacy Policy details how we collect and use your information.

2. No Unnecessary Data Sharing: We do not share your personal information with third-party merchandise partners on maisonlacroix1881.com, ensuring your data remains confidential and secure.

3. Customer Consent and Control: You have control over your personal information. We seek your consent for any data processing and provide options to manage your privacy settings.

In Case of Concerns

1. Reporting Security Concerns: If you encounter any security concerns or suspicious activities, you can report them directly through our secure channels or info@maisonlacroix1881.com.

2. Customer Support Access: Our customer support team is always available to assist you with any queries or concerns about your safety and privacy.

MaisonLacroix1881.com's Safe Shopping Guarantee

1. Refund and Return Policies: In the rare event of an issue with your order, our comprehensive refund and return policies are in place to ensure your satisfaction.

2. Verification of merchandise partners: We rigorously verify all merchandise partners on maisonlacroix1881.com to maintain a safe and trustworthy shopping website.

3. Secure Payment Processing: With secure payment processing, your transactions on maisonlacroix1881.com are always protected.

Ensuring a Safe Shopping Experience

Shopping on maisonlacroix1881.com is not just about finding great deals; it's also about feeling secure and protected. We continuously evolve our security measures to ensure that you can shop with confidence, knowing your data and other information are safe with us.

7. Report something suspicious on maisonlacroix1881.com

At maisonlacroix1881.com, the safety and security of our customers' data and transactions are paramount. We're dedicated to providing a secure online shopping experience and protecting your privacy and personal information. If you encounter any suspicious activity or concerns about your privacy or security on maisonlacroix1881.com, please report it to us immediately.

1. Identifying and Reporting Fake maisonlacroix1881.com Ads, Posts, or Accounts

Recognizing maisonlacroix1881.com Fakes

- Maisonlacroix1881.com fakes may include unauthorized use of the maisonlacroix1881.com logo, misleading offers, or phishing attempts.

- Authentic maisonlacroix1881.com communications will never ask for your password or personal information via social media or other unofficial channels.

Reporting Procedure for Fake maisonlacroix1881.com Representations

- To report suspected fakes, contact us at info@maisonlacroix1881.com, providing details of the encounter.

- Include screenshots or links to the suspicious content, if possible.

Follow-Up Actions by maisonlacroix1881.com

- We review all reports thoroughly and take necessary actions, including legal measures, to protect our brand and customers.

2. Unauthorized Use of maisonlacroix1881.com's Conten

Identifying Misuse of maisonlacroix1881.com's Content

- Misuse includes unauthorized replication of product listings, use of maisonlacroix1881.com's

branded materials, or false association claims.

- Content that lacks official maisonlacroix1881.com verification or seems out of place with our brand standards is likely not authorized.

How to Report Misuse of maisonlacroix1881.com's Content

- Report misuse via [specific reporting channel], detailing the nature of the infringement and providing any available evidence.

maisonlacroix1881.com's Response to Intellectual Property Violations

- maisonlacroix1881.com takes intellectual property rights seriously and will pursue appropriate actions to cease misuse and safeguard our brand integrity.

3. Reporting Financial Fraud or Scams

Identifying Signs of Fraud or Scams

- Indicators include unsolicited requests for payment information, offers that seem too good to be true, or pressure to act quickly.

Reporting Financial Fraud or Scams

- Report financial fraud or scams to info@maisonlacroix1881.com, including details like transaction dates, amounts, and any communication received.

Maisonlacroix1881.com's Commitment to Investigating and Addressing Fraud

- Maisonlacroix1881.com collaborates with legal and financial entities to investigate fraud cases and takes measures to prevent future incidents.

4. General Guidance on Reporting Suspicious Activities

When and How to Report

- Report any suspicious activities as soon as they are noticed via info@maisonlacroix1881.com. Importance of Timely Reporting

- Prompt reporting helps us take swift action and potentially prevent others from being affected.

Maisonlacroix1881.com's Process for Handling Reports

- All reports are handled confidentially and investigated promptly, with customer updates provided as necessary.

5. Protecting Your Account and Personal Information

Tips for Account Security

- Use strong, unique passwords for your maisonlacroix1881.com account and change them regularly.

- Monitor your account for any unauthorized activity and update your security settings frequently.

Avoiding Phishing and Scams

- Be cautious of emails or messages that request personal information or direct you to unfamiliar websites.

- Maisonlacroix1881.com will never ask for your password or sensitive information via email.

Contacting maisonlacroix1881.com for Security Concerns

- For any security concerns, contact maisonlacroix1881.com support directly through our official website or customer support.

8. My tracking info says my order was delivered, but I haven’t
received it.

Don't worry-if you haven't received your package, there are a few things that we can do:

1. Verify your shipping address. Go to the "Your orders" page on maisonlacroix1881.com or your maisonlacroix1881.com to confirm your order's shipping details.

2. If the address is confirmed, most packages are usually found to be accidentally misplaced. Look around your mailbox or drop-off location to see if the courier left your package near your house, in your mailbox, in front of your garage, or on your lawn.

3. Check if someone else accepted the package on your behalf. Ask your family, neighbors, or other household members to see if they accepted the delivery for you.

If there was a failed attempted delivery or you still aren't able to recover your package, the best thing to do is to contact the carrier directly. Please have your tracking number ready and refer to the numbers below to call your carrier for more information.

- Fedex: 1-800-463-3399

- Uniuni :1-800-282-2468

- DHL: 1-800-225-5345

- Straightship: 1-800-452-3304

- Neighbour Express: 1-800-683-5708

- Purolator: 1-888-744-712

- UPS: 1-800-742-5877

- Apple Express: 1-888-641-2142

- Supai Express: 778-8666831

If you've tried the above steps but still can't find your package, please contact our customer service team for help.

9. What should I do if I am missing item(s) from my order?

There are two reasons why you may be missing items from your order.

1. Your order is overweight due to excess items.

For overweight orders, we may split the order and ship it out in multiple packages so that you get the other items in your order as quickly as possible. We will then ship out the remaining products as soon as they are processed. You can view details about your order in the 'Your orders' page of your maisonlacroix1881.com account. Click 'track' next to your order so that you can see if your items were split into multiple packages.

2. Items went missing during packing or transportation.

If you are missing an item from your order and it is not scheduled to be sent in another package, you may request a refund by the following steps:

- Click 'You' from the maisonlacroix1881.com > 'Customer support' > 'Contact us', or click 'Support' on the top of maisonlacroix1881.com, then click 'Chat with maisonlacroix1881.com'

- Send 'missing item' and select the order you need help with

- Click 'Select missing item(s)'

- Select the item(s) and the quantity that is missing

- Upload the details of the missing item(s) and click 'Next'

- Select your refund method

- Click submit to request a refund for your missing item(s)

Once maisonlacroix1881.com issues your refund, please allow 5-14 business days (up to 30 days) for the refund to reflect in your original payment method, as processing times vary across financial institutions. If you opt for a maisonlacroix1881.com credit refund that can be used in the future purchase, it will be swiftly added to your maisonlacroix1881.com Credit Balance within 3 minutes.

10. How do I track my refund?

You may track your refund progress through any of the following ways:

1. Please go to 'Your orders' in maisonlacroix1881.com, find the corresponding order and click to view its details. Scroll to the refunded item and click 'Details'. You can then check your refund status and refund method for each refunded item.

2. Please go to your account in maisonlacroix1881.com, find the 'Messages' section and click your refund message notification to view the details.

3. If you enabled text or email notifications for your order, you can click on the links there to track your refund status as well.

Once maisonlacroix1881.com issues your refund, please allow 5-14 business days (up to 30 days) for the refund to reflect in your original payment method, as processing times vary across financial institutions. If you opt for a maisonlacroix1881.com credit refund, it will be swiftly added to your maisonlacroix1881.com Credit Balance within 3 minutes.

11. Protect yourself from spam, text messages and Phishing scams.

Please tell us if:

1. You were approached by an unknown third party claiming to be a courier, asking for extra shipping charges.

2. You were approached by a merchant claiming to be from maisonlacroix1881.com asking you to make transactions via other channels outside of maisonlacroix1881.com (QR code, e-wallet, wire transfer, etc).

3. You were tricked into purchasing items and into initiating payments/transactions for a fake website similar to maisonlacroix1881.com with a notification that you had won something.

4. You received any messages from an unknown number offering financial service or a part-time job, and were asked to fill in personal information (e.g. your maisonlacroix1881.com account information or transaction number).

5. You received a call from an unknown number asking you to disclose/verify your personal information or offering you a refund you did not request.

Order issues (7 questions)

12. How to get help before I buy?

Something on your mind? We are here to help!

For questions on specific items, you can message us from maisonlacroix1881.com.

For other questions on our policies or other topics, we recommend that you browse our Support Center where we answer our customers' most common questions. Happy shopping!

13. How to search for items on maisonlacroix1881.com?

You can use the search button at the top of your maisonlacroix1881.com to look for items.

Describe what you're looking for in the search bar to start your search. For example: 'party dress,' or 'white denim shorts.' Please use multiple descriptive terms to narrow down the results. For example, using 'little black dress' as a search term will generally produce more curated results compared to using just 'dress.'

Search results are ordered by how relevant the items are to your search. You can use the 'Sort by' option to reorder your search results based on your preference.

For searches that you would like to track on desktop, you can click the orange 'Save' button to get notified when new items that fit your search are posted.

14. How to purchase an item on maisonlacroix1881.com?

When you shop on maisonlacroix1881.com, if you have any questions about an item, please feel free to message us anytime.

Rest assured that you can shop confidently with maisonlacroix1881.com's return and refund policy and maisonlacroix1881.com Purchase Protection Program.

Almost all items you bought on maisonlacroix1881.com are eligible for return and refund within 90 days if you are not satisfied with them, with just a few exceptions:

- Clothing items that have been worn, washed, damaged, or have had tags, packaging, or hygiene stickers removed, or are part of an incomplete set.

- Items specifically labeled as non-returnable.

- Customized items.

- Some free gifts.

Once you click checkout and complete your payment, congratulations! You've just made a purchase on maisonlacroix1881.com. We will send you an email confirming the items in your order. You can also view your order information by going to 'Your orders' on your account page from the maisonlacroix1881.com.

You may learn more about our policies here:

https://maisonlacroix1881.com/pages/return-policy

15. I received an email about an order I did not place.

If you received an email confirmation about an order you did not place, first check with your family and friends to see if they may have accidentally used your account details to place an order. It may also be possible that:

-Someone may have misspelled their email address when registering for an account on maisonlacroix1881.com

-Someone may have created a maisonlacroix1881.com account using your email address

-Someone may have placed an order from a computer where you were signed into maisonlacroix1881.com

If you suspect fraudulent activity, we recommend that you immediately change your account password to secure your account and prevent future unauthorized orders.

16. How to follow shops/merchandise partners?

Keep track of the shops you love by following them on maisonlacroix1881.com!

All you need to do is go to their individual shop page and click the 'Follow' button.

You can find the shop that sells the items you love by clicking on their name from the product details page or your order details page.

To view the shops you've followed, go to your account page on the maisonlacroix1881.com. Click on 'Followed shops' to view the shops you've loved.

17. Tips for buying safely on maisonlacroix1881.com?

Here are some best practices to help ensure safe purchases on maisonlacroix1881.com.

Credit card safety

- Never give your full credit card number, tax identification number, or password in an email, maisonlacroix1881.com Message, or over the phone.

- Check your credit card statement regularly to track your spending and card activity.

- Keep track of your credit card: who is authorized to use it, and who has access to it.

Internet/computer safety

- Change your passwords on a regular basis. The more complex a password is, the better you're protected.

- If you share your computer or device, sign out of any website accounts before letting others use it.

On maisonlacroix1881.com

- Learn how maisonlacroix1881.com's return and refund policy can help you get a full refund on your item. Almost all items you bought on maisonlacroix1881.com are eligible for return and refund if you are not satisfied with them, with just a few exceptions:

(1) Clothing items that have been worn, washed, damaged, or have had tags, packaging, or hygiene stickers removed, or are part of an incomplete set;

(2) Items specifically labeled as non-returnable;

(3) Customized items;

(4) Some free gifts.
- Learn about maisonlacroix1881.com's Purchase Protection Program, which offers you full refunds for any item(s) that do not arrive, arrive damaged, or are not as described.

- Keep your transactions on maisonlacroix1881.com. We can't verify or assist with transactions made outside of maisonlacroix1881.com.

- If you receive a suspicious email claiming to be from maisonlacroix1881.com, please report it to our customer service.

18. Is maisonlacroix1881.com a High End Retailer?

Yes, we aim to do it at an affordable price. We connect consumers with millions of merchandise partners, manufacturers, brands and sell exclusively on maisonlacroix1881.com. We recommend purchasing directly through our site so that we are able to help you with any after-sale services and you are able to participate in our latest deals and promotions. We hope you enjoy shopping on maisonlacroix1881.com!

Shipping & Delivery (11 questions)

19. Does maisonlacroix1881.com provide free shipping?

Maisonlacroix1881.com currently provides free standard shipping for almost all orders. For more information about shipping, please visit our shipping info page.

20. Why is my order taking longer to process than normal?

Our warehouse normally processes all orders within 1-3 days. However, if your order is taking a longer time to process, it could be due to particular items in your order which have longer than normal processing times. You can view the estimated delivery time for each item in your order by going to their specific
product pages. If you would like to receive the other items in your order ASAP, you may cancel the other longer-processing item(s) for a refund. Your remaining items can then be shipped out immediately.

21. What is late delivery compensation?

If we don't deliver your order on or before maisonlacroix1881.com's latest estimated delivery date, we will issue you a credit within 48 hours of that date. The credit will be issued to your maisonlacroix1881.com credit balance in the currency used for the order and with the exchange rate from when your order was placed. You can check the compensation amount for late delivery in your order details. To learn more about our late delivery compensation policy, please read our Delivery Policy.

22. Why was my order divided into two or more packages?

We sometimes do partial shipping to help you receive certain items from your order faster. While most items can be processed within 1-3 days, some items may have longer processing time for various reasons including, for example, being in different warehouses. Your order may also be divided into two or more packages if the total combined weight exceeds the weight limits of couriers. If your order is divided into multiple packages, you will be able to see the estimated delivery
times and individual tracking numbers for each package in separate tabs on your order's tracking page. Just go to "Your orders" on maisonlacroix1881.com and click the "Track" button next to the order you want to check.

23. How do I update my shipping address?

If your order has not yet been packed, you can follow the steps below to update your shipping address:

1. Go to "Your orders" in maisonlacroix1881.com,

2. Click on your order to view your order details,

3. Next to your address, click on "Edit" to change your address,

4. If the change is successful, you will receive a prompt that says "your address has been updated" and the order details will show the latest address.

If your order has already been packed, we unfortunately will not be able to update your shipping address. If your package has not yet been delivered, you may contact the carrier directly to see if it would be possible to update your shipping address. Please have your tracking number ready and refer to the numbers below:

- Fedex: 1-800-463-3399

- Uniuni :1-800-282-2468

- DHL: 1-800-225-5345

- Straightship: 1-800-452-3304

- Neighbour Express: 1-800-683-5708

- Purolator: 1-888-744-7123

- UPS: 1-800-742-5877

- Apple Express: 1-888-641-2142

- Supai Express: 778-8666831

24. How to track my order?

You can track the latest shipping status of your order on the maisonlacroix1881.com. Simply visit "Your orders'' and click the "Track" button next to your order to get a direct link to your shipping information. You will be able to see your shipping carrier, tracking number, estimated delivery time, and latest shipping status on the page. If a tracking number isn't available yet, then our warehouse may still be processing your order. Please allow 1-3 business days for warehouse processing. We will notify you when your tracking number is ready and your order has been shipped.

25. Why is there no tracking update?

If you haven't received any tracking updates on your order since it shipped, it's most likely because your order was sent from our overseas warehouses. Tracking won't update until your package arrives in the Country and is picked up by our local shipping partner to deliver to your doorstep. The local shipping partner will scan your package (only during business days) to update your tracking info.
You can track your order by going to the "Your orders'' page of maisonlacroix1881.com. From there you will be able to find your order and click "Track" to view the latest tracking info. We know you're excited to get your order through and so are we!

26. What is the delivery time for an item? How long will it take to
arrive?

We always strive to ship out all orders as soon as possible. On the item page, you can find the estimated delivery date, along with information about the percentage of orders delivered within that time frame, so you can plan accordingly.
Once you place your order, you will be able to see the estimated delivery time in "Your orders” of the maisonlacroix1881.com.
The estimated delivery time refers to the expected arrival of your order, taking into account the time needed for both processing and transit. You can check the estimated shipping time for your country at our Shipping Info page.

27. My tracking info says my package was delivered, but I haven't received it.

Don't worry-if you haven't received your package, there are a few things that we can do:

1. Verify your shipping address. Go to the "Your orders" page on maisonlacroix1881.com to confirm your order's shipping details.

3. Check if someone else accepted the package on your behalf. Ask your family, neighbors, or other household members to see if they accepted the delivery for you.

4. Sometimes a package can be marked as delivered when the courier is able to arrive at your address, but fails to make the delivery when they aren't able to reach you. Please check your phone messages and emails to see if the carrier notified you of a failed attempted delivery. If there was a failed attempted delivery or you still aren't able to recover your package, the best thing to do is to contact the carrier directly. Please have your tracking number ready and refer to the numbers below to call your carrier for more information.

- Fedex: 1-800-463-3399

- Uniuni :1-800-282-2468

- DHL: 1-800-225-5345

- Straightship: 1-800-452-3304

- Neighbour Express: 1-800-683-5708

- Purolator: 1-888-744-712

- UPS: 1-800-742-5877

- Apple Express: 1-888-641-2142

- Supai Express: 778-8666831

If you've tried the above steps but still can't find your package, please contact our customer service team for help.

28. What should I do if I am missing item(s) from my order?

There are two reasons why you may be missing items from your order.

1. Your order is overweight due to excess items.

2. Items went missing during packing or transportation.

If you are missing an item from your order and it is not scheduled to be sent in another package, you may request a refund by the following steps:

- Click 'You' from the maisonlacroix1881.com > 'Customer support' > 'Contact us', or click 'Support' on the top of maisonlacroix1881.com, then click 'Chat with maisonlacroix1881.com'

- Send 'missing item' and select the order you need help with

- Click 'Select missing item(s)'

- Select the item(s) and the quantity that is missing

- Upload the details of the missing item(s) and click 'Next'

- Select your refund method

- Click submit to request a refund for your missing item(s)

29. What should I do if I receive an item that I didn't order?

If you have received a wrong item in your order and there's another one missing, please request a refund through your maisonlacroix1881.com account on maisonlacroix1881.com.

1. Navigate to "Your Orders"
2. For the problematic order, click "Return/Refund"
3. Confirm that you received the package, then denote any missing or incorrect items and your reason for returning them.
4. Review the return information, then proceed by clicking "Next Step"
5. Choose your preferred return and refund methods.
6. Click "Submit" to request a refund for your missing item.
Once maisonlacroix1881.com issues your refund, please allow 5-14 business days (up to 30 days) for the refund to reflect in your original payment method, as processing times vary across financial institutions. If you opt for a maisonlacroix1881.com credit refund, it will be swiftly added to your maisonlacroix1881.com Credit Balance within 3 minutes.

Return & Refund (17 questions)

30. How to return or exchange an item on maisonlacroix1881.com?

31. What is the status of my return or exchange?

You can track your return status by going to your maisonlacroix1881.com account from the maisonlacroix1881.com. Go to 'Your orders' >'Returns'. From there, you will be able to track the status of your return, when we receive your package, and when your refund has been issued.

32. Can I exchange the size/color of items?

Unfortunately, we do not offer exchanges at the moment, but you can place a new order and initiate a return. Almost all items are eligible for returns and refunds within 90 days from the purchase date. The few exceptions are for:

- Clothing items that have been worn, washed, damaged, or have had tags, packaging, or hygiene stickers removed, or are part of an incomplete set.
- Items specifically labeled as non-returnable.
- Customized items.
- Some free gifts.
For more information about our return and refund policy, please refer to the link below:
https://maisonlacroix1881.com/pages/return-policy

33. What if I received an item damaged or not as described?

When you shop on maisonlacroix1881.com, your orders are safe under the
maisonlacroix1881.com Purchase Protection Program which offers refunds for items that do not arrive, arrive damaged, or are not as described. You may be asked to send the item back before your refund can be issued. Please note that this amount may not match the full price of the items since sales taxes, shipping, used coupons and credit are taken into account.

To report an item as damaged or not as described, please follow the steps below to request your refund:

1. Sign into your account.
2. Find the relevant order under 'Your orders' and click 'Return/Refund'.
3. Confirm that you have received the package, and select the item(s) you would like to return and the reason for the return. If applicable, you may also upload photos and/or comments to further explain.
4. Confirm the return information, and click 'Next'.
5. If there is no need to return your item, then your final step is simply to select your refund method. You may choose to receive your refund as a maisonlacroix1881.com credit balance or credit to your original payment method. Make your selection and click 'Submit'.
6. If you need to return your item(s), you will have the option to choose your return method. Select your return and refund methods. Then, click 'Submit'.
7. If applicable, print and tape your return label to the outside of your return package. The first return for EVERY order is free. Mail out your package at the nearest Post Office, UPS, or Neighbour Express location and you're done!
You can reference the status of your refund or rebuy any items from your order on your order details page.

34. What if I received the wrong item?

If you received the wrong item in your order and are missing an item, please go to your maisonlacroix1881.com account on maisonlacroix1881.com to request a refund.

1. Go to 'Your orders'
2. Click 'Return/Refund' for the relevant order
3. Confirm that you have received the package, and select the reason for your return as 'Wrong item was sent'. You may also upload photos and/or comments to further explain.
4. Confirm the return information, and click 'Next'.
5. If there is no need to return your item, then your final step is simply to select your refund method. You may choose to receive your refund as a maisonlacroix1881.com credit balance or credit to your original payment method. Make your selection and click 'Submit'.
6. If you need to return your item(s), you will have the option to choose your return method. Select your return and refund methods. Then, click 'Submit'.
7. Print and tape your return label to the outside of your return package. The first return for EVERY order is free. Mail out your package at the nearest Post Office, UPS, or Neighbour Express location and you're done! After you apply for your return, you will need to return your package within 14 days. You can reference the status of your refund or rebuy any items from your order on your order details
page.

35. Can I change return options?

If you have not mailed out your package, you may cancel your existing return request and submit a new one with a different return method.

36. How long do I have to return something?

Almost all items are eligible for returns and refunds within 90 days from the purchase date. The few exceptions are for:

After you submit your return request, you will need to return your package within 14 days. You may not return any items after the 90-day window expires.
For more information about our return and refund policy, please refer to the link below:
https://maisonlacroix1881.com/pages/return-policy

37. How do I ship my items back?

If your items are eligible for a return, you may follow the steps below to start your return process:

After you apply for your return, you will need to return your package within 14 days. You can reference the status of your refund or rebuy any items from your order on your order details page.
For more information about our return and refund policy, please refer to the link below:
https://maisonlacroix1881.com/pages/return-policy

38. Where is my return label?

After you submit a return request, you can print your return label from the 'Returns' tab under 'Your orders' in the maisonlacroix1881.com. Then, tape your return label to the outside of your return package and mail it out from your nearest Post Office, UPS, or Neighbour Express location within 14 days of your return request. The first return for EVERY order is free!

39. How do I track my refund?

You may track your refund progress through any of the following ways:
1. Please go to 'Your orders' in maisonlacroix1881.com, find the corresponding order and click to view its details. Scroll to the refunded item and click 'Details'. You can then check your refund status and refund method for each refunded item.
2. Please go to your account in maisonlacroix1881.com, find the 'Messages' section and click your refund message notification to view the details.
3. If you enabled text or email notifications for your order, you can click on the links there to track your refund status as well.

Once maisonlacroix1881.com issues your refund, please allow 5-14 business days (up to 30 days) for the refund to reflect in your original payment method, as processing times vary across financial institutions. If you opt for a maisonlacroix1881.com credit refund, it will be swiftly added to your maisonlacroix1881.com Credit Balance within 3 minutes.

40. When will I receive my refund? How long does it take?

For items returned and eligible for a refund, we will promptly initiate the refund process upon receiving the item(s) and conducting a quality inspection. Once maisonlacroix1881.com issues your refund, please allow 5-14 business days (up to 30 days) for the refund to reflect in your original payment method, as processing times vary across financial institutions. If you opt for a
maisonlacroix1881.com credit refund, it will be swiftly added to your maisonlacroix1881.com Credit Balance within 3 minutes.

41. Will you let me know when I get my refund?

We will notify you when your refund has been successfully processed by
maisonlacroix1881.com. However, we will not know when the refund reaches your original payment method. Once maisonlacroix1881.com issues your refund, please allow 5-14 business days (up to 30 days) for the refund to reflect in your original payment method, as processing times vary across financial institutions. If you opt for a maisonlacroix1881.com credit refund that can be used in the future purchase, it will be swiftly added to your maisonlacroix1881.com Credit Balance within 3 minutes.

42. What if my refund amount is incorrect?

When items are refunded, the amount may not match the item's full price since sales taxes, shipping, used coupons and credit are taken into account. Additionally, if this is not your order's first return, a CA$9.00 shipping fee will also be deducted from the refund amount.

43. What is a price adjustment? How to get the price adjustment?

Items purchased from maisonlacroix1881.com are eligible for our Price Adjustment Policy.

Maisonlacroix1881.com will provide the price difference if the list price of the same item (of the same size, color, etc., from the same shop) was reduced within 30 days of purchase in the same country or region. Items that are promotional, no longer available, on clearance, etc. may not be eligible for our Price Adjustment Policy. The shipment of your order will not be affected by applying for a price adjustment before you receive your items.

Fees, including but not limited to shipping fees, will be excluded for any price adjustment calculation. maisonlacroix1881.com reserves the right to the final interpretation of our Price Adjustment Policy, the right to modify the terms of this Policy at any time, and the right to deny any price adjustment at our sole discretion.

44. How to use an ARN to track your refund?

Acquirer Reference Numbers (ARN) are linked to online Visa and Mastercard debit and credit card transactions. To find the ARN, you can Follow the steps below:

1. Go to the relevant order in 'Your orders' and then click on 'Refund details'
2. Find the ARN in the 'Refund amount and method' section.
You can provide the ARN to your card issuer to help them trace the refund. If you are communicating with them online, you can click the 'copy' button and paste it into the online chat.

45. Why does it look like I am being "charged" again after
requesting a refund?

When you are issued a refund to a Visa or Mastercard, a refund authorization check will be sent to your account. This can, on rare occasions, cause a pending "charge" to appear on your bank statement. Simply put, this is due to your bank having not yet updated their system to display the refund correctly. We are not charging you again for your order. We suggest that you contact your card issuer for any further information. You can also find the acquirer reference number (ARN) of the transaction on the order page or refund details page and provide it to your card issuer so that they can trace your refund more easily.

46. Why is the amount refunded to Afterpay different from what I
was expecting?

Refunds to Afterpay are processed in different ways, depending on the status of your payment schedule and if you applied for a full or partial refund.

Full refund

Once the refund is issued, any remaining payments will be canceled and the already paid amount (including the service fee) will be refunded to the original payment method.

Partial refund

(1) If payments were still owed on the order, your remaining payments have likely been adjusted or canceled.

Let's have a look at this example:

-John's order total was $500.40. She returned an item that was to the value of $143.10.
-John still had two payments left on this order when the refund was processed.
-His final payment had been canceled, and the third installment was reduced to $107.10 to reflect the refund.
-In this case, John will not be receiving a refund to her bank card, but the order has been correctly adjusted. If Sam had paid off the whole order, she would have received a refund of $143.10 back to her card.

(2) The refund back to your card has been processed in installments, not a lump sum.

When a refund to your card is owed, it is not refunded to you in a lump sum. The refund will be sent back to the card that was used to pay for the individual installments. So the way the order was paid for will be the way that it will be refunded, starting from your final payment and working backwards.
Let's have a look at another example:
-In this case, Peter's original order total was $57.27. John had paid off all of the repayments for this order, and a refund of $15 was processed by the maisonlacroix1881.com.
-Peter will receive a total back to his card of $15. His final payment of $14.31 has been refunded,
and a separate amount of $0.69 has been refunded from his third installment.
-Both of these amounts equal $15. The money will be returned within 10 business days to the card that Peter used to make each payment.
For more details, please contact Customer Service.

Product & Stock (6 questions)

47. How do I know if an item is in stock?

You may see if an item is in stock by going to the product details page. From there, you can see which sizes/colors are available and, if inventory is running low, you may also see an alert that tells you exactly how many items are left.
For any specific questions about an item or its availability, please feel free to contact us.

48. How can I be notified of out-of-stock items?

You can subscribe to an item to be notified when it is back in stock from the
maisonlacroix1881.com. Just go to the item's product details page. Select the out-of-stock size, if applicable, and click the "Notify me"button in the bottom right corner. If your item comes back in stock within 30 days, you will receive a notification.

49. Where is the clothing manufactured?

Maisonlacroix1881.com works with a vast network of suppliers and manufacturers from all over the world.

50. Your sizing is too small/large and doesn't fit me

We are sorry that you are not happy with the fit of your item. Some pieces might fit differently depending on the styles, such as oversized sweatshirts and t-shirts which run bigger than the general guidelines. If you are not satisfied with your clothing item, you may return it for a full refund and reorder the item in a different size, if available. Almost all items are eligible for a return and refund with the
exception of clothing items that are worn, washed, damaged, with tags, packaging or hygiene stickers removed or in incomplete sets.

For future orders, you may contact us if you have any questions about the sizing and measurements of the products.
At maisonlacroix1881.com, inclusion and diversity is one of our core values and we are constantly trying to enhance our offerings so that we continue to enable our customers to enjoy the best quality, flexibility, and choice in their product selection.

51. Where to find plus size products

If you're using the maisonlacroix1881.com, you can find plus size products under the "Women's Curve + Plus” category in the left hand menu of the "Categories" tab.
If you're on maisonlacroix1881.com, you can click "Categories" in the navigation menu at the top of the page, and select "Women's Curve + Plus" from the dropdown list.

52. Item doesn't have my size

We are sorry that you are not able to find the item that you want in your size. At
maisonlacroix1881.com, inclusion and diversity is one of our core values and we are constantly trying to enhance our offerings so that we continue to enable our customers to enjoy the best quality, flexibility, and choice in their product selection.
If you have any specific questions about an item's size or measurements, please feel free to contact us.

Managing my account (15 questions)

53. How to set notification preferences?

If you don't want to receive email, push, or SMS-related notifications, you can open the maisonlacroix1881.com, go to 'You' >'Settings' > 'Notifications' and choose 'Edit' to set your preferences. You can also go to maisonlacroix1881.com and click your username in the top right corner of your screen. Click 'Notifications' on the left sidebar and then choose 'Edit' to set your preferences.

54. How to change my password

Please follow these steps to change your password:
1. Sign in to maisonlacroix1881.com and go to your account page.
2. Go to 'Settings' > 'Account security'.
3. Find 'Password' and click 'Edit' to change your password.
4. Enter your 'Old password' and 'New password' (Minimum 6 characters required).
5. Click 'Submit' and you're done.
If you used your Google, Facebook, Apple, or Twitter account details to log in to
maisonlacroix1881.com, then you will need to change your password details there.

55. How to change my address

Please follow these steps to change your address:
1. Sign in to maisonlacroix1881.com and go to your account page
2. Go to 'Addresses'
3. From here, you can change your address by clicking "Edit" next to the address you want to change.
4. Update your address details and then click "Save".
If desired, you can also change your default address, delete addresses, or add a new address from this screen as well.

56. How to change my email address

Please follow these steps to change your email address:
1. Sign in to maisonlacroix1881.com and go to your account page.
2. Go to 'Settings' > 'Account security'.
3. Click 'Edit' next to the 'Email' line to make changes to your information. For security purposes, you may be prompted to enter your password or verify your original email address before you can edit. Enter your password or verification code to proceed.
4. Enter your new email address and click 'Continue' to update your email address.

57. How to change my mobile phone number

Please follow these steps to change your phone number:
1. Sign in to maisonlacroix1881.com and go to your account page
2. Go to 'Settings' > 'Account security'.
3. Click 'Edit' next to the 'Mobile phone number' line to make changes to your information. For security purposes, you may be prompted to enter your password or verify your original phone number before you can edit. Enter your password or verification code to proceed.
4. Enter your new mobile phone number and click 'Continue' to update your number.

58. How to update my username

On the maisonlacroix1881.com, go to the user avatar at the bottom of your screen. Click your username > select 'Name' > delete your old name and enter your new name. Click save and you're done!
On maisonlacroix1881.com, click your username in the top right corner of your screen. Click 'Your profile' > delete your old name and enter your new name. Click save and you're done!

59. How do I update my payment methods?

On maisonlacroix1881.com,
1. Go to your accounts tab by clicking your user avatar in the top right corner
2. Choose 'Your payment methods' in the left hand menu
3. Click '+ Add a new card' to add a new payment method, or click 'Edit' or 'Remove' to update any existing payment methods attached to your account.
On the maisonlacroix1881.com, you can manage your payment methods from the checkout page.
1. Initiate a checkout and click 'Edit' next to your bank card
2. You may click 'Edit' or 'Delete' to update your attached bank card or click 'Add a new card' to add a new payment method to your account.
Or in Settings:
1. Sign in to your account, click 'You' and choose 'Settings'
2. Choose 'Your payment methods,' click 'Edit' or 'Add a credit or debit card' to add a new payment method to your account.

60. How to change my notification settings

Please follow these instructions to update your notification settings:
1. Log into your maisonlacroix1881.com.
2. Click on the user avatar and go to 'Settings'.
3. Select 'Notifications' to view your notification settings for order updates, chat messages, promotions, and recommendations.
4. Click 'Edit' to adjust your email/push/SMS alerts for each category.

61. Can I permanently delete my maisonlacroix1881.com account?

To delete your maisonlacroix1881.com account, you can either use the maisonlacroix1881.com.

Follow the instructions provided below to complete the process.
Maisonlacroix1881.com:
1. Log in to your account and click on your user avatar located at the bottom of the screen.
2. Click on "Settings", and then go to "Account Security".
3. At the bottom of the menu, click on "Delete your maisonlacroix1881.com account".
After you request to permanently delete your account, please be aware that you will be automatically logged out and your account will be deleted within 7 business days. If you decide to keep your account, you can simply log in and cancel the deletion before the deadline.

62. How to make my account more secure?

To make your account more secure, we recommend that you create a password that is easy to remember but hard for someone else to guess. To help you create a secure password, we outlined password best practices:
Do use
- At least eight characters, but the longer the better
- A mix of lowercase and uppercase letters, numbers, and symbols
Don't use
- Your username
- A previous password or password used on another site
- Consecutive keyboard combinations such as 'qwerty' or 'asdfg'
- A complete dictionary word or obvious combinations of dictionary words
- Slang terms, common misspellings, or words spelled backward
- Names such as your company name or names of spouses, kids, other relatives, or pets
- Personal information such as your age or birth date

63. How to create a maisonlacroix1881.com account?

Welcome to maisonlacroix1881.com! We'd love to help you join our community.
To register for a maisonlacroix1881.com account:
1. Download and open your maisonlacroix1881.com.
2. Go to the user avatar on maisonlacroix1881.com and click 'Sign in/Register' on top of the page, or click 'Sign in/Register' in the top right hand corner of maisonlacroix1881.com.
3. Carefully review maisonlacroix1881.com's Terms of Use and Privacy Policy.
4. You may use your email address or phone number to create an account and set up a new password, or you may also click 'Continue with Google', 'Continue with Facebook', 'Continue with Twitter' or 'Continue with Apple' to login using your existing accounts.

64. How to sign in or out of maisonlacroix1881.com?

To sign in:
1. On the maisonlacroix1881.com, click on the user avatar at the bottom of the screen and then click 'Sign In/Register' at the top of the page. On maisonlacroix1881.com, click the 'Sign In/Register' link in the top right corner of the screen.
2. Enter the email address and password you use for your maisonlacroix1881.com account or confirm your Google, Facebook, Apple, or Twitter account details.
3. Click 'Sign in' to access your account. To sign out: On the maisonlacroix1881.com,
1. Go to your account tab > 'Settings'
2. Click 'Sign out' at the bottom of the screen.

65. I can't sign into my account

If you are having trouble signing into your account, please first confirm that you are using the correct login email, phone number, or authentication method to login to your maisonlacroix1881.com account.
If you originally signed in with your Facebook, Google, Twitter, or Apple login details, you will have to login through this method only.
If you are still unable to login, please click 'Forgot Your Password' to reset your password.

66. How to reset my password?

Please follow these steps to change your password:
1. Sign in to maisonlacroix1881.com and go to your account page
2. Go to 'Settings' > 'Account security'.
3. Find 'Password' and click 'Edit' to change your password.
4. Enter your 'Old password' and 'New password' (Minimum 6 characters required).
5. Click 'Submit' and you're done!
If you are unable to sign into your account, please first confirm that you are using the correct email or phone number that you used to create your account. If you are not able to remember
your password, click 'Forgot your password?' at the login screen to reset your password.
If you used your Google, Facebook, Apple, or Twitter account details to login to
maisonlacroix1881.com, then you will need to change your password details there.

67. How to connect a guest order to a maisonlacroix1881.com
account?

To connect a guest order to a maisonlacroix1881.com account, please follow the steps below:
1. Check your email inbox to retrieve your order confirmation email from
maisonlacroix1881.com. If you can't find the email in your main inbox, please ensure that you are using the right email that you checked out with and double check your spam, archive, and trash inboxes in case it was accidentally filtered out.
2. Once you find your order confirmation email, you will be able to click on a 'Save your order' button that will allow you to start creating your maisonlacroix1881.com account with the email address that's linked to your exact order.
3. Follow the instructions on your screen to create your new maisonlacroix1881.com account.
Thank you for supporting maisonlacroix1881.com!

Payment & Promos (34 questions)

68. Unknown charges

The unknown charge is a bank authorization

If you cancel your order, the authorization is removed from your account according to the policies of your bank. Contact your bank to clarify how long they hold authorizations for online orders.
I see a charge on my credit card that I don't recognize
If you see a purchase or credit card charge you don't recognize, check with any family members, friends or coworkers who may have had access to your device or permission to use your card.
If you believe your maisonlacroix1881.com account has been compromised, sign in to change your password.
From your Account security, Edit the Password and change your maisonlacroix1881.com password.
If you still need help, you'll be asked to provide as much information as possible to help us resolve your issue. For your security, please don't include your full bank account information.

69. Why are there pending charges after my payment failed or the
order was canceled?

If you see a pending charge on your statement after your payment failed or the order was canceled, it's because there is an authorization hold on your account that is in the process of being reversed. You will NOT be charged for an order that had the payment fail or that has been canceled.
Authorization holds are automatically removed when the payment fails or the order is canceled. However, it will still take some time, usually between 3-6 business days. If you need it removed right away, please contact your bank as we're unable to remove it for you.

What is an authorization hold?

When you use a credit card to pay for a transaction, your issuing bank places a hold on your account while it checks and sees if you have enough funds to pay for the transaction.

70. Why am I seeing duplicate pending charges for one purchase?

If you see duplicate pending charges on your statement after making a purchase, do not panic. You are NOT being double-charged for a single purchase.

The duplicate pending charge is usually an authorization hold that is still being processed.

Your bank should remove the extra pending charges in 3-6 business days. If you need it removed right away, please contact your bank as we're unable to remove it for you.
If you're looking for a quick and easy way to contact your card issuer, call the phone number on the back of your credit card or visit your card issuer's website to look up their customer service options.

What is an authorization hold?

When you use a credit card to pay for a transaction, your issuing bank places a hold on your account while it checks and sees if you have enough funds to pay for the transaction.

71. What payment methods do you accept?

We work with most major payment providers to keep your payment information secure and safe.
Here are a few of the payment methods we accept:
-Major credit/debit cards, including Visa, Mastercard, Discover, American Express, JCB, Diners Club, Maestro, and Carte Bancaires
-Maisonlacroix1881.com Credit
-Apple Pay
-Google Pay
-PayPal
-Buy now, pay later services, including Klarna and Afterpay

72. How do I add a credit/debit card?

At checkout or Your payment methods click Add a new card to add a new card to your account.

73. How do I add a visa gift card?

Maisonlacroix1881.com supports visa gift card. At checkout or Your payment methods click "Add a new card" to add a visa gift card to your account.

74. Why was I charged twice?

It is possible that the order may have been accidentally submitted twice. However, please be assured that every maisonlacroix1881.com order can only be charged once. The first transaction may actually be a pending bank authorization for the amount of your order but will not be fully charged. Please confirm if the charges you see are listed as pending. If so, only one of the charges should get confirmed and appear on your statement while the other will automatically get dismissed. Depending on your financial institution, it may take a few days for the transaction to be processed. You may need to wait for the two charges to be processed or contact your bank for more information. If both charges are confirmed, please contact our customer service again.

75. Why has my payment been declined?

Your credit card may be declined due to one of the following reasons:
· Your card info might be incorrect. Please confirm your card number, expiration date, billing address, and security code to ensure that the transaction can be processed.
· Card issuer bank declined your payment. Please call your bank for additional assistance.
If your financial details are confirmed and you think your card may be declined due to technical error, please try to checkout on another browser or try another payment method to complete your order. We accept
-Major credit/debit cards, including Visa, Mastercard, Discover, American Express, JCB, Diners Club, Maestro, and Carte Bancaires
-Maisonlacroix1881.com Credit
-Apple Pay
-Google Pay
-PayPal
-Buy now, pay later services, including Klarna and Afterpay
For full payment details, please check our website maisonlacroix1881.com.

76. About Tax

The taxes collected on purchases of items sold by maisonlacroix1881.com depends on many factors, including the destination of the shipment and the type of item purchased. For taxable purchases, the following tax rates apply based on the Country, State, Province or Territory to where the goods are shipped:

77. Why am I charged for sales tax?

Depending on your location, some categories of items are taxed and others are not. We're required to charge sales tax on applicable items if the area you're in mandates it.

78. Why is sales tax charged on some items and not others?

Depending on your location, some categories of items are taxed and others are not. We're required to charge sales tax on applicable items if the area you're in mandates it.

79. Can't complete payment on PayPal

PayPal uses various security measures to protect its users. Because of this, PayPal may occasionally prohibit a buyer from submitting payment to a merchandise partner through PayPal. For more help, you can contact PayPal's customer service team directly or you can try to complete your payment using an alternative payment method.

80. How to remove my Paypal account?

At checkout or Your payment methods click remove to your PayPal account.

81. What are chargebacks?

A chargeback is the dispute of a charge made to a financial institution. Financial institutions include banks, credit card companies, and PayPal, and usually pertain to the original payment method.
Following the dispute, the card company or PayPal informs maisonlacroix1881.com of the chargeback and may also request more information, such as transaction information, proof of delivery, and proof of refund. maisonlacroix1881.com must respond with this requested information within a specified timeframe.

Below are the most common types of chargebacks:

1. Fraud - This is when the credit card owner reports they did not make or authorize a transaction. This may happen when a credit card number is used without permission.
2. Non-Delivery - This is when a buyer successfully makes a purchase but doesn't receive the item(s) purchased.
3. Not as Described - In this case, a purchase is made but the buyer receives an item(s) that is either different from what was listed on maisonlacroix1881.com or from what the buyer thought they were purchasing.
4. Return - A buyer can request a chargeback if they're not satisfied with the item(s) purchased and received. This could be for a variety of reasons, including damage.

Who do I contact for information about my chargeback?

Although maisonlacroix1881.com provides financial institutions with requested information, maisonlacroix1881.com does not make the final decision regarding chargebacks. If a chargeback has been filed with a card company or PayPal, maisonlacroix1881.com cannot issue a refund for the transaction. This option is disabled to prevent a duplicate credit, leaving the refund to the discretion of the card provider or PayPal. Additionally, if a refund is issued, maisonlacroix1881.com can't provide you with an estimated timeframe for when you'll receive the funds.
We recommend contacting your card provider or PayPal directly for information about the chargeback.

82. How do I edit my credit/debit card?

At checkout or Your payment methods click Edit to edit to your card.

83. How do I delete my credit/debit card?

At Your payment methods click Edit to delete your card.

84. How can I add my PayPal account?

You can add your PayPal account at checkout.
1. Initiate a checkout
2. Under "Payment methods," click "PayPal" and "Remember my PayPal account details" to click "Submit order"
If you payment successful, your PayPal account will be added

85. What is an authorization hold?

Once you place an order with your card or Paypal, you may see a pending authorization on your debit or credit card account in the amount of the estimated order total. While authorization holds are not actual charges, they allow your bank to reserve funds so the order can be processed.
Authorization holds are temporary and usually only remain in effect until the payment is completed successfully.
If the order does not go through successfully, we will not charge you. Your bank will remove this hold within 3 to 5 business days. If you need it removed right away, please contact your bank as we're unable to remove it for you.

86. Avoiding Payment Scams

Protect yourself from fraud on the internet by identifying and avoiding internet scams and phishing attempts.
When in doubt, ask the intended recipient for more information about the purpose and safety of the requested payment. Don't send the payment until you're comfortable with the transaction.
To avoid payment scams:
- Don't do business with a merchandise partner who directs you off the maisonlacroix1881.com website. A legitimate maisonlacroix1881.com merchandise partner transaction will never occur off the maisonlacroix1881.com website.
- Don't send money (by cash, wire transfer, Western Union, PayPal, MoneyGram, or other means) to a merchandise partner who claims that maisonlacroix1881.com will guarantee the transaction, refund your funds if you're not satisfied with the purchase, or hold your funds in escrow.
- Don't make a payment to claim lottery or prize winnings, or on a promise of receiving a large amount of money.
- Don't make a payment because you're guaranteed a credit card or loan.
- Don't respond to an internet or phone offer that you're not sure is honest.
- Don't make a payment to someone you don't know or whose identity you can't verify.
- Don't respond to emails that ask you to provide account information, such as your email address and password combination. Maisonlacroix1881.com will never ask you for personal information.

87. What is maisonlacroix1881.com Credit?

Maisonlacroix1881.com Credits are shopping credits that can be used to pay for orders on the maisonlacroix1881.com. There are multiple ways that you can receive maisonlacroix1881.com

Credit that include, but are not limited to:
- Rewards for participating in our themed activities and promotional events
- Credits as part of our late delivery policy
- Refund payments when you choose maisonlacroix1881.com Credit to receive your refund within 3 minutes instead of receiving it back to your original payment method.

88. Where can I see my maisonlacroix1881.com Credit balance?

You may view your maisonlacroix1881.com Credit balance from your maisonlacroix1881.com in your account page under "Credit balance".

89. How to get maisonlacroix1881.com Credit ?

There are multiple ways that you can receive maisonlacroix1881.com Credit that include, but are not limited to:
- Rewards for participating in our themed activities and promotional events
- Credits as part of our late delivery policy
- Refund payments when you choose maisonlacroix1881.com Credit to receive your refund within 3 minutes instead of receiving it back to your original payment method.

90. How to use maisonlacroix1881.com Credit ?

Your credits will be automatically applied to eligible orders at checkout. You don't have to do anything! But if you prefer not to use your credit balance for a particular order, you may also change the amount of credit before completing checkout.

91. Does maisonlacroix1881.com Credit expire?

No, it does not. maisonlacroix1881.com Credit is valid forever and there is no expiration date.

92. Can I Withdraw Cash from My Credit Balance?

Your credit balance can only be used for purchases on maisonlacroix1881.com. You will not be able to redeem your maisonlacroix1881.com credits for cash. Credits in your maisonlacroix1881.com account will never expire.
If your order is refunded to credit and you want to change the refund method to the original payment method, please do not use the credit that has been returned and ask customer service for more help.

93. Can I still use maisonlacroix1881.com Credits if I already applied a coupon code?

Yes! You may use maisonlacroix1881.com credits in conjunction with a coupon.

94. Can I transfer my maisonlacroix1881.com Credit balance to another maisonlacroix1881.com account?

Maisonlacroix1881.com Credits are non-transferrable and cannot be moved from one maisonlacroix1881.com account to another.

95. I never used any credits. Why is my credit balance smaller?

There are a few reasons why your credit balance may be smaller which include, but are not limited to:
- You may have a pending transaction for an order that was submitted but hasn't been paid yet. In this case, credits may already be deducted from your credit balance and applied to the pending order payment. To restore your credit balance, you may simply cancel your order and the credits will be returned to your maisonlacroix1881.com account.
- Your credits may have been canceled if you obtained a chargeback or transaction reversal for an order or item return that had already been refunded to you in the form of maisonlacroix1881.com Credit.

96. Why is my maisonlacroix1881.com Credit suspended?

Your credit balance may be suspended due to one of the following reasons:
1. You are currently disputing the payment of an order, and the dispute is still being processed.
2. From a dispute, the financial institution has already refunded you the relevant amount. In this case, your credit balance will be temporarily frozen.
3. For security reasons, your credit balance may be temporarily suspended.
For more details, please contact customer service.

97. How to redeem a coupon code?

When you place an order, our system will automatically apply the optimal coupon that helps you maximize your savings. Only one coupon can be applied per order.
Please ensure that your unused coupons are in your account for use by going to your maisonlacroix1881.com account page from the maisonlacroix1881.com. Select "Coupon codes'' from the menu to view your unused, used, and expired coupons.
If you have a new coupon code that you would like to add to your account, enter it into the entry field on the "Unused" tab and click "Apply."

98. Where can I get the discount?

We have many themed activities, promos, and sales that can be automatically applied at checkout to help you maximize your savings. Please stay tuned.

99. Why isn't my coupon code working?

There are a few reasons why your coupon code may not be working:
1. The code inputted may not be accurate.
2. The code may have already expired.
3. The minimum order requirements have not been met.
4. Another promo code is already in use which helps you better maximize your savings.
For more details about your coupons, you can go to your maisonlacroix1881.com account page from the maisonlacroix1881.com. Select "Coupon codes'' from the menu to view your unused, used, and expired coupons.

100. My coupon code has expired. Can I request another one?

If your coupon has expired, please contact us within 30 days after expiration to reissue it.

101. How do I find out about the latest promotions?

Our maisonlacroix1881.com homepage is always updated with our latest promotions. To be one of the first to know though, the best thing to do is to make sure your account preferences are set up to receive email and/or push notifications:
1. Log into your maisonlacroix1881.com
2. Click on the user avatar at the bottom of the screen
3. Select "Settings" > "Contact Preferences"
4. Then, check both your "Push notification" and "Email subscription" settings to make sure you have notifications turned on and enabled for "Promotions."
Happy shopping!

Security & Privacy (8 questions)

102. Protect Yourself from Spam Text Messages and Phishing Scams

Beware of spam messages, emails, and phone calls! Scammers frequently use these communication methods to steal personal and financial information. To protect yourself, we recommend that you do not respond to these messages or calls, and avoid clicking on links in emails or text messages from unknown sources. If you're uncertain about the legitimacy of a message, it's better to be safe and report it to us. If you require assistance, please contact our
customer service team, and we will investigate your reports thoroughly to ensure your
information stays safe and secure. Please tell us if:
1. You were approached by an unknown third party claiming to be a courier, asking for extra shipping charges.
2. You were approached by a merchant claiming to be from maisonlacroix1881.com asking you to make transactions via other channels outside of maisonlacroix1881.com (QR code, e-wallet, wire transfer, etc).
3. You were tricked into purchasing items and into initiating payments/transactions for a fake website/app similar to maisonlacroix1881.com with a notification that you had won something.
4. You received any messages from an unknown number offering financial service or a part-time job, and were asked to fill in personal information (e.g. your maisonlacroix1881.com account information or transaction number).
5. You received a call from an unknown number asking you to disclose/verify your personal information or offering you a refund you did not request.

103. Report Something Suspicious on maisonlacroix1881.com

1. Identifying and Reporting Fake maisonlacroix1881.com Ads, Posts, or
Accounts Recognizing maisonlacroix1881.com Fakes
- Maisonlacroix1881.com fakes may include unauthorized use of the maisonlacroix1881.com logo, misleading offers, or phishing attempts.
- Authentic maisonlacroix1881.com communications will never ask for your password or personal information via social media or other unofficial channels.
Reporting Procedure for Fake maisonlacroix1881.com Representations
- To report suspected fakes, contact us at info@maisonlacroix1881.com, providing details of the encounter.
- Include screenshots or links to the suspicious content, if possible.
Follow-Up Actions by maisonlacroix1881.com
- We review all reports thoroughly and take necessary actions, including legal measures, to protect our brand and customers.

2. Unauthorized Use of maisonlacroix1881.com's Content
Identifying Misuse of maisonlacroix1881.com's Content
- Misuse includes unauthorized replication of product listings, use of maisonlacroix1881.com's branded materials, or false association claims.
- Content that lacks official maisonlacroix1881.com verification or seems out of place with our brand standards is likely not authorized.
How to Report Misuse of maisonlacroix1881.com's Content
- Report misuse via [specific reporting channel], detailing the nature of the infringement and providing any available evidence.
Maisonlacroix1881.com's Response to Intellectual Property Violations
- Maisonlacroix1881.com takes intellectual property rights seriously and will pursue appropriate actions to cease misuse and safeguard our brand integrity.
3. Reporting Financial Fraud or Scams
Identifying Signs of Fraud or Scams
- Indicators include unsolicited requests for payment information, offers that seem too good to be true, or pressure to act quickly.
Reporting Financial Fraud or Scams
- Report financial fraud or scams to info@maisonlacroix1881.com, including details like transaction dates, amounts, and any communication received.
Maisonlacroix1881.com's Commitment to Investigating and Addressing Fraud
- Maisonlacroix1881.com collaborates with legal and financial entities to investigate fraud cases and takes measures to prevent future incidents.
4. General Guidance on Reporting Suspicious Activities
When and How to Report
- Report any suspicious activities as soon as they are noticed via info@maisonlacroix1881.com.
Importance of Timely Reporting
- Prompt reporting helps us take swift action and potentially prevent others from being affected.
Maisonlacroix1881.com's Process for Handling Reports
- All reports are handled confidentially and investigated promptly, with customer updates provided as necessary.
5. Protecting Your Account and Personal Information
Tips for Account Security
- Use strong, unique passwords for your maisonlacroix1881.com account and change them regularly.
- Monitor your account for any unauthorized activity and update your security settings frequently.
Avoiding Phishing and Scams
- Be cautious of emails or messages that request personal information or direct you to unfamiliar websites.
- Maisonlacroix1881.com will never ask for your password or sensitive information via email.
Contacting maisonlacroix1881.com for Security Concerns
- For any security concerns, contact maisonlacroix1881.com support directly through our official website or customer support.

104. How does maisonlacroix1881.com protect your personal information?

Maisonlacroix1881.com Privacy Notice
We at maisonlacroix1881.com understand the importance of your personal information and are committed to protecting your privacy. This Privacy Notice details how maisonlacroix1881.com and its affiliates (collectively "maisonlacroix1881.com") collect, process, and use your personal information through our websites, services, products, and applications that reference this Privacy Notice (collectively "maisonlacroix1881.com Services"). By utilizing maisonlacroix1881.com Services, you are consenting to the practices described in this Privacy Notice.

Information Collection and Usage
We collect personal information through various means to offer and enhance our Services. This includes:

1. Directly Provided Information: Information you submit during registration or while using our services.
Automatically Collected Data: Information collected when you interact with our
Services.
Third-Party Sources: Data from partners and suppliers that help us provide and improve
maisonlacroix1881.com Services.
What Personal Information About Customers Does maisonlacroix1881.com Collect?
Maisonlacroix1881.com collects your personal information to provide and improve our services.
Here's what we collect:
Information You Give Us: We receive and store any information you provide in relation to maisonlacroix1881.com Services. This includes but is not limited to your name, address, payment information, and purchase history.
Automatic Information: We automatically collect information when you use
maisonlacroix1881.com Services, such as your browsing and purchase history, as well as data collected through cookies and other tracking technologies.
Information from Other Sources: Occasionally, we might receive information about you from other sources and add it to our account information. This could include updated delivery and address information from our delivery partners.
Data Security and Confidentiality
Safeguarding Your Information: We employ robust security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access control, and secure data storage.
Confidentiality Practices: Our team is trained in the importance of privacy and we maintain strict confidentiality protocols. We only share your information with trusted partners as necessary and under strict privacy agreements.
Vulnerability Collection and Response Website
Proactive Cybersecurity Measures: To further protect the security of our users,
businesses, and products, maisonlacroix1881.com has established a vulnerability
collection and response website.
Partnership with HackerOne: We have partnered with the renowned cybersecurity agency HackerOne. This collaboration ensures a robust defense against digital threats and enhances the security of all maisonlacroix1881.com Services.
Engagement and Transparency: For more information on our cybersecurity efforts and how we address vulnerabilities, please visit our maisonlacroix1881.com Security Response Center at info@maisonlacroix1881.com.
How Does maisonlacroix1881.com Use Your Personal Information?
Your personal information is used to operate, provide, develop, and improve the products and services we offer. This includes:
Order Processing and Delivery: We use your information to handle orders, deliver products, and process payments.
Customer Service: To provide customer support, we use your personal information to communicate with you about your orders and queries.
Personalization: We use your information to personalize your experience on
maisonlacroix1881.com, such as recommending products that might be of interest to you.

Security and Fraud Prevention: To detect and prevent fraud, we use personal
information as part of our security measures.

Does maisonlacroix1881.com Share Your Personal Information?
We respect your privacy and are committed to protecting your personal information. We do not sell our customers' personal information. We share your personal information only as follows:
Third-Party Service Providers: We engage third-party companies and individuals to perform functions on our behalf, such as fulfilling orders, delivering packages, and providing customer service. These providers have access to personal information needed to perform their functions but are not permitted to use it for other purposes.
Legal Compliance and Protection of maisonlacroix1881.com and Others: We
release personal information when we believe it is necessary to comply with laws,
enforce our terms and conditions, or protect the rights, property, or safety of
maisonlacroix1881.com, our users, or others.
How Secure Is Information About Me?
Data Security: We design our systems with your security and privacy in mind. We work to protect your personal information using encryption and security protocols.
PCI Compliance: For handling credit card data, we adhere to the Payment Card Industry Data Security Standard (PCI DSS).
Your Choices and Access to Your Information
Account Information: You can access and update your account information regularly to ensure accuracy.
Communication Preferences: You have the choice to opt-out of receiving marketing communications from us and can adjust these preferences in your account settings.

Commitment to Ongoing Improvement
Continual Enhancement of Privacy Practices: We are committed to continually
assessing and enhancing our privacy and security practices to ensure the highest level of protection for your personal information.
Open Communication: We welcome feedback and queries regarding our privacy
practices and encourage you to contact us with any concerns or suggestions.
Updates to Our Privacy Notice
This Privacy Notice may be updated periodically. We recommend that you review it frequently for any changes. Your continued use of maisonlacroix1881.com Services signifies your acceptance of these changes.
Contacting Us
For questions about our privacy practices, you can contact us through the provided channels on our website.
Changes to This Policy
We reserve the right to modify this policy. Any changes will be communicated through our Services.

105. Is it safe to shop on maisonlacroix1881.com? How will my
information be used?

Maisonlacroix1881.com is a safe shopping website. We care about our customers' privacy and data security.
We can assure you that all of our payment links have PCI certifications. We work with major payment providers like Visa, Mastercard, PayPal, Apple Pay, and Google Pay, which all have stringent consumer protection policies and state-of-the-art technology in place to protect our customers' payment data.
We also describe in detail how we collect, use, and protect your personal information in our Privacy Policy, which can be found in https://maisonlacroix1881.com/pages/privacy-policy
Protecting Your Data and Transactions on maisonlacroix1881.com
1. Advanced Security Protocols: maisonlacroix1881.com employs advanced security measures to protect your personal and payment information. This includes the use of secure socket layer (SSL) technology to encrypt data during transmission.
2. PCI DSS Compliance: Our compliance with the Payment Card Industry Data Security Standard (PCI DSS) ensures that your card information is handled securely throughout every transaction.
3. Regular Security Audits: We conduct regular security audits and updates to stay ahead of potential threats, ensuring that your shopping experience is both safe and secure.

Tips for Safe Shopping on maisonlacroix1881.com
1. Create a Strong Password: Use a unique and strong password for your
maisonlacroix1881.com account and update it regularly.
2. Monitor Your Account: Regularly check your account for any unauthorized activity and report any problems immediately. Beware of Phishing Scams: Be cautious of emails or messages that ask for personal information or direct you to a website other than maisonlacroix1881.com. Always verify the authenticity of
such information.
Our Commitment to Your Privacy
1. Transparent Data Usage: Our Privacy Policy details how we collect and use your information.
2. No Unnecessary Data Sharing: We do not share your personal information with third-party merchandise partners on maisonlacroix1881.com, ensuring your data remains confidential and secure.
3. Customer Consent and Control: You have control over your personal information. We seek your consent for any data processing and provide options to manage your privacy settings.
In Case of Concerns
1. Reporting Security Concerns: If you encounter any security concerns or suspicious activities, you can report them directly through our secure channels.
2. Customer Support Access: Our customer support team is always available to assist you with any queries or concerns about your safety and privacy.
Maisonlacroix1881.com's Safe Shopping Guarantee
1. Refund and Return Policies: In the rare event of an issue with your order, our comprehensive refund and return policies are in place to ensure your satisfaction.
2. Verification of merchandise partners: We rigorously verify all merchandise partners on maisonlacroix1881.com to maintain a safe and trustworthy shopping website.
3. Secure Payment Processing: With secure payment processing, your transactions on maisonlacroix1881.com are always protected.
Ensuring a Safe Shopping Experience
Shopping on maisonlacroix1881.com is not just about finding great deals; it's also about feeling secure and protected. We continuously evolve our security measures to ensure that you can shop with confidence, knowing your data and other information are safe with us.

106. How to forward scam emails as attachments

To forward a scam email with an attachment, you can follow these general steps:
1. Open your email client or Webmail service and log in to your account. Find the scam email and open it.
2. Look for the option to forward the email, which is usually represented by an arrow pointing to the right or an icon labeled "Forward".
3. Find the option "Forward as Attachment" and fill in info@maisonlacroix1881.com in the recipient option to send.
Note that the exact steps may vary slightly depending on the email client or webmail service you use.

107. Is maisonlacroix1881.com Legit? Your Comprehensive Guide to Safe and Authentic Online Shopping

Ensuring a Secure and Authentic Shopping Experience on
maisonlacroix1881.com
In-depth guidance for customers to confirm the legitimacy and security of your shopping on maisonlacroix1881.com.
Identifying Genuine maisonlacroix1881.com Communications
Email Authenticity
Official maisonlacroix1881.com emails always come from a verified domain, such as @maisonlacroix1881.com
Genuine emails focus on order updates, promotional information, or responses to customer inquiries.
Maisonlacroix1881.com emails never ask for personal information like passwords or credit card details.
Phone Call Verification
Official maisonlacroix1881.com calls are primarily for order confirmations or customer support follow-ups.
Maisonlacroix1881.com representatives will never ask for your password, credit card details, or other personal information over the phone.
If in doubt, you can always request a callback through maisonlacroix1881.com's official customer support.
Text Message Legitimacy
Genuine texts from maisonlacroix1881.com may include order confirmations, tracking information, or promotional news.
Always verify the sender and be cautious of messages that prompt clicking on external links.
Maisonlacroix1881.com will not request personal details via text message.
Secure Payment Methods on maisonlacroix1881.com

Official Payment Channels

Maisonlacroix1881.com supports secure payment options including credit/debit cards, PayPal,
and other certified payment services.
Always complete transactions directly through maisonlacroix1881.com to ensure security.
Protecting Financial Information
Never share your payment details through email, text messages, or phone calls.
Regularly monitor your account statements for any unauthorized transactions.
Recognizing Payment Scams
Be wary of requests for payment outside the maisonlacroix1881.com.
Phishing emails or texts might mimic maisonlacroix1881.com's branding. Always verify the source before responding.
Confirming Product Authenticity and Merchant Trustworthiness
How to ensure that products are genuine and merchants are reliable on maisonlacroix1881.com
Product Verification
Examine product images and descriptions carefully for authenticity.
Check for merchant certifications or badges awarded by maisonlacroix1881.com for assurance of product quality.
Reviewing Merchant History
Assess merchant ratings and read customer reviews to gauge reliability.
Look at the merchant's total number of items sold and feedback from other buyers.
Merchant Transparency
Expect clear and prompt communication from merchants about product details and shipping.

Taking Action Against Suspicious Activities
What to do if encountering potential scams or fraudulent activities on maisonlacroix1881.com.
Reporting Mechanisms
Communicate on the maisonlacroix1881.com to flag suspicious activities or messages. Provide detailed information to help maisonlacroix1881.com investigate and take appropriate action.
Contacting Customer Support
Reach out to maisonlacroix1881.com's customer support via email, phone, or chat for any security concerns.
Expected response times can vary, but maisonlacroix1881.com strives to respond promptly to all inquiries.
Monitoring Your Account for Safety
Regularly review your account settings and transaction history for any signs of unauthorized activity.

Change your password regularly and keep your contact information up to date.
Maisonlacroix1881.com's Policies for Customer Trust and Satisfaction
Quality Assurance Guarantees
Maisonlacroix1881.com ensures product quality through rigorous vetting of merchants and products.
Quality control measures are in place to maintain high standards and authenticity.
Customer Service Commitment
Maisonlacroix1881.com offers comprehensive customer service, including efficient return and refund procedures.
Customer support is available to address any concerns or issues with orders.
Proactive Fraud Prevention
Maisonlacroix1881.com employs advanced security measures to prevent fraud and protect customer data.

108. How to recognise scam emails?

You may receive an email that appears to be from maisonlacroix1881.com but are actually from scammers. These emails usually direct you to a fake website that looks very similar to maisonlacroix1881.com and ask you for account information, such as your email address and password. After stealing your sensitive information, these fake sites may use it for more fraudulent activities. Some phishing emails may contain viruses or malware that steal your passwords or sensitive information. It is recommended to install antivirus software and keep it
updated at all times. Here are a few pointers for recognizing fraudulent emails:

1. Official maisonlacroix1881.com emails do not ask you to provide the
following information:
Your social security number (SSN) or Taxpayer Identification Number (TIN)
Your credit card number or your PIN
Your credit card security code
Your maisonlacroix1881.com password
Information that could be used to answer security questions, such as your parents' names
2. Requests to verify or confirm your account information
Maisonlacroix1881.com will never ask you to click on a link in an email to verify or
confirm your account information
3. Asking you to pay a shipping fee to get free gifts
Maisonlacroix1881.com will not ask you to pay additional fees via email or text message after you have placed your order. Examples include fees for a free gift or surprise box and fees for customs clearance. If you receive an email like this, please do not pay any fees and forward the email directly to info@maisonlacroix1881.com (preferably as an attachment). If you have already paid, please contact customer service for help.
4. Attachments in suspicious emails
Maisonlacroix1881.com will not ask you to open attachments in emails for order confirmation and we do not allow our merchants to make such requests to buyers. Please do not open any attachments in suspicious emails or emails from strangers. If you receive an email with attachments claiming to be from maisonlacroix1881.com, please do not open the attachments and forward the email directly to info@maisonlacroix1881.com (preferably as an attachment),
deleting it after sending. If you open these attachments, please run antivirus or anti-malware software.
5. Grammatical or spelling errors
Look out for grammatical or spelling errors in emails. Some phishing emails are translated from other languages or are not proofread before being sent so they often contain grammatical or spelling errors.
6. Sender's email domain
Sometimes you can determine the authenticity of an email by looking at the domain name of the sender's email address. You can be sure that it is a fraudulent email if the domain name of the email is not the following: maisonlacroix1881.com.
7. If the email looks suspicious, visit the maisonlacroix1881.com website
directly
If you are skeptical about the email, please do not click on the links in it. Please go directly to the official maisonlacroix1881.com page and click on My Account at the top right of the page to view your recent purchases or other account information. If you are unable to access your account or
have any other issues, please contact our customer service as soon as possible.
8. Protect your account information
If you have clicked on a fraudulent or suspicious email and entered your maisonlacroix1881.com account information, please go to the maisonlacroix1881.com website immediately to change your account password. To change your password, go to My Account > Account Settings > Change Account Settings .

109. Guidelines for safe internet access

1. How to avoid phishing scams
Beware of spam messages, emails, and phone calls. Scammers frequently use these communication methods to steal personal and financial information.Click to see examples of common scams. To protect yourself, we recommend that you do not respond to these messages or calls, and avoid clicking on links in emails or text messages from unknown sources. If you're uncertain about the legitimacy of a message, you can contact our customer service representatives to be safe. We will investigate the information you provide to ensure your information stays safe and secure.
2. How to keep your payment information safe
- Always use websites with the padlock symbol.
- Check your bank statements often and report any anomalies to your bank.
- Report lost or stolen cards immediately.
- Do not select to save your card information or credentials on any shared devices.
3. Before you report a potential unauthorized transaction on your card, please consider the below
- Was the order placed by a friend, family member, or someone who has access to your payment details?
- Are there other cards associated with the payment account that may have been used?
- Have you recently canceled an order? Some banks show this transaction is pending.
If you believe you've been a victim of fraud please contact us with details of the transaction and we can assist you further.
4. Keep your email secure with strong passwords
Your email account contains a lot of personal information about you and is usually linked to other online accounts you use. If your email account is compromised, all your other passwords can be reset. So it's important to secure your email account with a strong password that is different from all your other passwords.
To create one, we recommend the '3 random words' method: simply choose three random, memorable words that mean something to you when put together - the longer and less obvious the connection the better.
5. Don't use unsecured public Wi-Fi networks
Free public Wi-Fi connections offered in coffee shops or airports often have little or no security. It's easy for hackers to monitor traffic on the network, including your email details. The way to protect against attacks is to stick to trusted or password-protected networks. Using a VPN (Virtual Private Network) is also safe as it protects and encrypts your connection data.
6. Remember to log out when using a public computer or device
If you use a public computer to check your email but don't log out before leaving, someone who uses that computer later can get your password and use it to hack into your account. After using a public computer or device, remember to log out correctly. Also note that public computers can be infected with malware or spyware, so use them with caution.

Policies & Others (12 questions)

110. What is maisonlacroix1881.com's shipping policy?

Maisonlacroix1881.com currently offers free standard shipping for almost all orders.
Please visit our Shipping Info page to view more details about our shipping policy.

111. What is maisonlacroix1881.com's late delivery compensation policy?

Please visit our Shipping Info page to view more details about our shipping policy.

112. What is maisonlacroix1881.com's privacy policy?

To learn more about our privacy and cookie policy, please visit:
https://maisonlacroix1881.com/pages/privacy-policy

113. What is maisonlacroix1881.com's return policy?

Almost all items are eligible for returns and refunds within 90 days from the purchase date. The few exceptions are for:
- Clothing items that have been worn, washed, damaged, or have had tags, packaging, or hygiene stickers removed, or are part of an incomplete set.
- Items specifically labeled as non-returnable.
- Customized items.
- Some free gifts.
In addition, the first return for EVERY order is free! Please go to the 'Your orders' page on maisonlacroix1881.com to request a refund and print your free return label.
For more information about our return and refund policy, please refer to the link below:
https://maisonlacroix1881.com/pages/return-policy

114. What is maisonlacroix1881.com's terms and conditions policy?

To learn more about our terms and conditions policy, please visit:
https://maisonlacroix1881.com/pages/terms-of-use

115. How should we leave comments on maisonlacroix1881.com?

To leave comments on Maison La Croix 1881, we recommend to connect directly with our customer service or social media.

116. What is maisonlacroix1881.com's intellectual property policy?

We take intellectual property rights very seriously and aim to respond as quickly as possible to any reports of infringements. To report intellectual property rights infringements, including copyright, trademark, or patent infringement, please provide the proof of rights, information of right holders and preliminary evidence of infringement through our online intellectual property infringement report portal ("IP Portal").
You can learn more about our intellectual property policy by visiting:
https://maisonlacroix1881.com/pages/intellectual-property-policy

117. How to report intellectual property infringement?

To report intellectual property rights infringements, including copyright, trademark, or patent infringement, please provide the proof of rights, information of right holders and preliminary evidence of infringement through IP Portal.
You can learn more about our intellectual property policy by visiting:
https://maisonlacroix1881.com/pages/intellectual-property-policy

118. What is maisonlacroix1881.com's price adjustment policy?

Items purchased from maisonlacroix1881.com are eligible for our Price Adjustment Policy.
Maisonlacroix1881.com will provide the price difference if the list price of the same item (of the same size, color, etc., from the same shop) was reduced within 30 days of purchase in the same country or region. Items that are promotional, no longer available, on clearance, etc. may not be eligible for our Price Adjustment Policy.
The shipment of your order will not be affected by applying for a price adjustment before you receive your items.
Fees, including but not limited to shipping fees, will be excluded for any price adjustment calculation. maisonlacroix1881.com reserves the right to the final interpretation of our Price Adjustment Policy, the right to modify the terms of this Policy at any time, and the right to deny any price adjustment at our sole discretion.

119. What is maisonlacroix1881.com's policy on information
disclosure requests?

Please understand that maisonlacroix1881.com takes a cautious approach on record disclosure relating to customers' personal information and will not disclose any such records unless required by law. maisonlacroix1881.com develops an internal system with standard steps to review all requests on producing records, and we explain how we respond to such requests, how to contact the corresponding team to deal with your requests, and our requirement on a valid and binding legal process in our Guidelines for Law Enforcement. If you have any further questions or intend to serve the proper legal process regarding records producing, please send email to info@maisonlacroix1881.com.

120. How can I give feedback?

Our customer's experience is the most important to us and we would greatly appreciate your feedback! If you have any suggestions for us to improve, please contact our customer service team through our website at https://maisonlacroix1881.com.

121. Looking for corporate sponsorships?

We are dedicated to building an inclusive community and would love to support your causes too.
Please email us at info@maisonlacroix1881.com. if you are interested. We receive many requests and will get back to you as soon as possible.

122. Do you have a Loyalty Program?

Yes we do. We created a membership club called THE CLUB 1881. This Club has two different levels of advantages. The entry level called THE CLUB 1881 is FREE and the Premium level is a Paid Program offering a lot more advantages, called THE CLUB HERITAGE 1881.
You can UNLOCK ADDED BENEFITS AS A CLUB 1881’S MEMBER, INCLUDING:

● MEMBERSHIP SAVINGS ON FULL-PRICED ITEMS
● FREE DELIVERY ON CURATED ITEMS
● PRIORITY ACCESS TO NEW PRODUCT LAUNCHES
● EXCLUSIVE MEMBERSHIP PROMOS
● 365 DAYS, 24/7, MEMBERSHIP

123. What are the advantages of being a Club 1881 Member?

The Club 1881 Membership is FREE.
● $1 OFF FOR EVERY $100 SPENT ON REGULAR-PRICED ITEMS *

124. What are the advantages of being a Heritage Club 1881
Member?

The Club Heritage 1881 Membership is $9.99/month.
● $25 OFF FOR EVERY $100+ TRANSACTIONS, SPENT ON REGULAR-PRICED ITEMS *
● MEMBERSHIP SAVINGS ON FULL-PRICED ITEMS
● FREE DELIVERY ON CURATED ITEMS
● PRIORITY ACCESS TO NEW PRODUCT LAUNCHES
● EXCLUSIVE MEMBERSHIP PROMOS
● 365 DAYS, 24/7, MEMBERSHIP
FOR $119 ANNUALLY, which is the equivalent of only $9.99/Month.
* Some conditions may apply. See included item categories listed below.

125. What is Maison La Croix 1881?

Maison La Croix 1881 strives to be the epitome of Iconic Traditional Fashion and stands to offer timeless, elegant and cosmopolitan style.
Built around the passion of its Founders, Maison La Croix 1881 is undoubtedly the most contemporary of all traditional trading houses operating in America.
Attached to its traditions and very aligned with the new trends of our century, Maison La Croix 1881 is an online store like no other.

Under its various labels, our specialized trading house offers a new way of approaching sales, marketing and distribution of quality products. For nearly a half century, its Founders have collaborated with, or worked for, some of the most renowned retailers in North America, making them outstanding customer-centric entrepreneurs.

The distinctive reputation and image of the house are built around a wide range of products and brands. Our enduring purpose, which guides everything we do, is to inspire the dream of a better life through the authenticity and styles we strive to bring in your life.

126. Does Maison La Croix 1881 operates globally?

Maison La Croix 1881 is a global online retailer that strives to deliver products directly to consumers across North America, and around the world. Maison La Croix 1881 is enabling its customers to purchase a wide selection of lifestyle products at attractive prices on www.maisonlacroix1881.com and other affiliate websites, which are available in several foreign languages.

Maison La Croix 1881 is an online department store offering products in the categories of clothing, accessories, cosmetics, personal care and other luxury merchandise categories.

Maison La Croix 1881's innovative, data-driven business model allows it to offer luxury products at scale enabling optimized marketing, merchandising and fulfillment, keeping the customer experience at its best.

Frequently asked Questions

Maison La Croix 1881 - Q & A

General topics (12 questions)

1. Unknown Charges

1.1 The unknown charge is a bank authorization

1.2 I see a charge on my credit card that I don't recognize

2. How to return or exchange an item on maisonlacroix1881.com?

3. How do I ship my items back?

4. Why can’t I find my orders in my account?

5. How to set notification preferences?

6. Is it safe to shop on maisonlacroix1881.com? How will my information be used?

7. Report something suspicious on maisonlacroix1881.com

1. Identifying and Reporting Fake maisonlacroix1881.com Ads, Posts, or Accounts

2. Unauthorized Use of maisonlacroix1881.com's Conten

3. Reporting Financial Fraud or Scams

4. General Guidance on Reporting Suspicious Activities

5. Protecting Your Account and Personal Information

8. My tracking info says my order was delivered, but I haven’treceived it.

9. What should I do if I am missing item(s) from my order?

10. How do I track my refund?

11. Protect yourself from spam, text messages and Phishing scams.

Please tell us if:

Order issues (7 questions)

12. How to get help before I buy?

13. How to search for items on maisonlacroix1881.com?

14. How to purchase an item on maisonlacroix1881.com?

15. I received an email about an order I did not place.

16. How to follow shops/merchandise partners?

17. Tips for buying safely on maisonlacroix1881.com?

18. Is maisonlacroix1881.com a High End Retailer?

Shipping & Delivery (11 questions)

19. Does maisonlacroix1881.com provide free shipping?

20. Why is my order taking longer to process than normal?

21. What is late delivery compensation?

22. Why was my order divided into two or more packages?

23. How do I update my shipping address?

24. How to track my order?

25. Why is there no tracking update?

26. What is the delivery time for an item? How long will it take toarrive?

27. My tracking info says my package was delivered, but I haven't received it.

28. What should I do if I am missing item(s) from my order?

29. What should I do if I receive an item that I didn't order?

Return & Refund (17 questions)

30. How to return or exchange an item on maisonlacroix1881.com?

31. What is the status of my return or exchange?

32. Can I exchange the size/color of items?

33. What if I received an item damaged or not as described?

34. What if I received the wrong item?

35. Can I change return options?

36. How long do I have to return something?

37. How do I ship my items back?

38. Where is my return label?

39. How do I track my refund?

40. When will I receive my refund? How long does it take?

41. Will you let me know when I get my refund?

42. What if my refund amount is incorrect?

43. What is a price adjustment? How to get the price adjustment?

44. How to use an ARN to track your refund?

45. Why does it look like I am being "charged" again afterrequesting a refund?

46. Why is the amount refunded to Afterpay different from what Iwas expecting?

Product & Stock (6 questions)

47. How do I know if an item is in stock?

48. How can I be notified of out-of-stock items?

49. Where is the clothing manufactured?

50. Your sizing is too small/large and doesn't fit me

51. Where to find plus size products

52. Item doesn't have my size

Managing my account (15 questions)

53. How to set notification preferences?

54. How to change my password

55. How to change my address

56. How to change my email address

57. How to change my mobile phone number

58. How to update my username

59. How do I update my payment methods?

60. How to change my notification settings

61. Can I permanently delete my maisonlacroix1881.com account?

62. How to make my account more secure?

63. How to create a maisonlacroix1881.com account?

64. How to sign in or out of maisonlacroix1881.com?

8. My tracking info says my order was delivered, but I haven’t
received it.

26. What is the delivery time for an item? How long will it take to
arrive?

45. Why does it look like I am being "charged" again after
requesting a refund?

46. Why is the amount refunded to Afterpay different from what I
was expecting?

67. How to connect a guest order to a maisonlacroix1881.com
account?

69. Why are there pending charges after my payment failed or the
order was canceled?

105. Is it safe to shop on maisonlacroix1881.com? How will my
information be used?

119. What is maisonlacroix1881.com's policy on information
disclosure requests?

124. What are the advantages of being a Heritage Club 1881
Member?