Privacy Policy

Maison La Croix 1881 (registration number 1167584599 - Industria Group), located at premises 4388 rue Saint-Denis Montréal (Québec) H2J2L1 Canada (hereinafter referred to as “Maison La Croix 1881” or “” or “we” or “us”), committed to protecting your privacy.

We,, know that you care how information about you is used and shared. We respect your privacy and take your online security seriously. In order to provide you with the products and services, we collect and process your essential personal data on a minimal scale from the website, services, online stores and applications. When you use any of our Services (as defined below), you consent to the practices described in the Privacy Policy. Most of the time, we will communicate with you electronically in a variety of ways, such as by email, text, in-app push notifications, or by posting email messages or communications on the Website or through other Services and electronic communications. For contractual purposes, you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, unless applicable mandatory laws specifically require such communication or other form of communication.

Thank you for accessing website, mobile applications and other software (collectively, the “Service”). We respect your privacy and want you to know the privacy policy adopted to protect your personal information.

Follow this link to learn how to delete your account on the

If you use the Services or visit our Site, you accept the practices described in this Policy.

If you are unable to clear what you want, use the contact email found in the link above.

This policy includes:

    1. What personal information about you is collected by
    2. For what purposes does may use your personal information?
    3. How does collect your personal information?
    4. How are cookies and other technologies used to collect information?
    5. Does share your personal information?
    6. How does secure personal information?
    7. What is the arrangement of advertising and promotion?
    8. What information can you access?
    9. What choices do you have regarding the collection of your information by
    10. How long does keep your personal information?
    11. European Union users?
    12. California users?
    13. Nevada users?
    14. Are children allowed to use the service?
    15. Conditions d'utilisation, politiques et révisions
  1. What personal information about you is collected by

          We collect your personal information in order to continually provide and improve our products.

          Here are the types of information we collect:

      • Data you provide to us. We receive and store most of the information you provide in connection with You can choose not to provide certain data, but then you may not be able to take full advantage of all the features of our site.
      • Automatic information. We automatically collect and store certain types of information about your use of the Service, including information about your interaction with content and services available through Like many websites, we use "cookies'' and other unique identifiers, and we obtain certain types of information when your web browser or device accesses and other content provided by or on behalf of from on other websites.
      • Information from Other Sources; We may receive information about you from other sources, such as updated delivery and address information from our carriers, which we will help correct our records and deliver your next purchase.

2 . For what purposes does use your personal information?

We use your personal information to operate, provide, develop and improve the products and services we offer to our customers. These purposes include:

Purchasing and delivering products and services. We use your personal information to take and manage orders, deliver products and services, process payments and communicate with you about orders, products and services and promotional offers.

Provide, troubleshoot and improve We use your personal information to provide features, analyze performance, correct errors and improve the usability and effectiveness of the services.

Recommendations and personalization. We use your personal information to recommend features, products and services that may be of interest to you, identify your preferences and personalize your experience with

Provide voice, image and camera services. When you use voice, image and camera services, we use your voice input, images, videos and other personal information to respond to your requests, provide you with the requested service and improve our services.

Comply with legal obligations. In some cases, we collect and use your personal information to comply with laws. For example, we collect information from the customer regarding customs clearance at the time of return.

Communicate with you. We use your personal information to communicate with you about via different channels (for example, by telephone, email, chat or message).

Advertisement. We use your personal information to display personalized advertisements for features, products and services that may be suitable for you.

Fraud Prevention and Credit Risks. We use personal information to prevent and detect fraud and abuse to protect the security of our customers, and others.

Sharing and improving the service. The public content of your contributions to the Service is intended for the general public and is therefore viewable by the public. This includes your photos, ratings, reviews, tips, lists, compliments, as well as some of your other activities through the Service, such as how you would like to know about the contributions of others (e.g., helpful, or not helpful). The term “general public” includes disclosure, permission to share through the official account.

3. How does collect your personal information?

We may collect your personal information directly or indirectly to better serve you. In most cases, we collect information directly from you:

Registration and ordering. In order to provide products to you, you provide us with your personal information at the stage of an online registration, including, but not limited to, your name, gender, shipping and billing address(es), telephone number , email address and financial information, such as your credit card number. In addition, we may ask you about your country of residence and/or the country of operation of your organization, in order to comply with applicable laws and regulations. The information is used for billing, order processing and internal marketing as well as to communicate with you about your order and our site.

Payment. We may collect your personal information via a format provided by the payment service, including, but not limited to, your card number, card type, card verification value, billing address, name, email address and telephone number. Notwithstanding collection, we do not retain any information provided during payment. Typically, the payment services you choose to complete orders retain and reserve this information.

Delivery. Your receiving address, recipient and associated telephone number are used to deliver the goods in an order you have placed. You are required to provide us with this minimum information in order to make timely and accurate delivery

Product reviews. We ask for an email address and location to submit product reviews. Your email address will remain confidential, but your location will be visible to other users. Any other information you choose to post as part of the notice will be viewable by other visitors to this Site.

4. How are cookies and other technologies used to collect information?

We may use cookies or other similar tracking technologies (collectively "cookies") to collect certain information about you when you visit the Website. Cookies are small, simple text files that are stored on your computer or mobile device when you visit our platform. “Similar technologies” falling under the umbrella term “cookies” also include local objects (sometimes called flash cookies), web beacons, pixels, browser fingerprinting technologies, or any technology that stores or accesses information on the user's device. To enable us to provide you with a service, it is essential that we recognize your browser or device. For example, if you block or reject our cookies, you will not be able to add products to your cart, checkout, or use any of our services that require you to log in. Please see details in the Cookie Notice

If you do not want to store cookies on your computer, you can adjust your browser settings. You can also adjust your settings to the extent that your browser refuses all cookies or only those from third parties. You can delete cookies that have been placed. You will need to adjust the settings for each browser and computer you use. How to adjust these settings differs depending on the browser. Click one of the icons below to go directly to your browser's manual or, if necessary, consult your browser's help function.



Internet Explorer


We use Google Analytics, a web analytics service provided by Google ("Google") on our Platform. For more information on Google's privacy practices, please visit:,,%20,,%20

The Google Analytics Opt-out Add-on allows visitors to prevent their data from being collected and used by Google Analytics, available at:

Do Not Track. Some Internet browsers, such as Internet Explorer, Firefox, and Safari, include the ability to transmit "Do Not Track" or "DNT" signals. Because uniform standards for “DNT” signals have not been adopted, our site does not currently process or respond to “DNT” signals.

Does share your personal information?

We sell goods, not information — We do not sell, rent, trade, or license your personal or financial information. We will only disclose your personal or financial information in the following specific situations:

Third-Party Service Providers : Like most online retailers, we sometimes use third-party service providers to perform specific activities on our behalf. Any information or data communicated to them is intended to guarantee the full execution of the contract concluded. For example, the delivery service needs your basic information about your name, delivery address and telephone number so that the seller like DHL, USPS, UPS or any other national postal service can fulfill the delivery. obligation of customs clearance and delivery. Additionally, to improve your experiences, we may use your information on a limited basis to monitor the quality of the third party's service. During payment, information that payment companies or financial services may need is collected by affiliated companies of However, neither affiliates nor process this payment information collected from us.

Non-Personal Information: We may share information that does not reveal your identity or that of another user, such as the daily number of visitors per page, or the size of an order placed on a certain date, with third parties such as advertising partners. Another example, pseudonymization is applied in the [*] column, displaying photos of our products without disclosing your identity.

Merger and/or sale of assets: We do not exchange any personal information with other companies in common. However, it is necessary for us to develop our business to acquire, merge with or be acquired or merged by another company, inevitably, with the effect of the transfer of customer information, in part or in whole, as business assets , notwithstanding, subject to the pre-existing premise of the applicable Privacy Notice.

Protection of and others: We post account and other personal information required by law to protect ourselves, our customers or others; enforce or apply our terms of use and other agreements; or protect the rights, property or safety of, our users or others. This includes exchanging information with other companies, entities, institutions, organizations or government authorities for fraud protection and credit risk reduction. Additionally, and our subcontractor reserve the right to report to law enforcement agencies any activity that we believe in good faith to be illegal.

We may update personal information and purposes for sharing other reasons that we may describe to you from time to time, as permitted by law.

5. How does secure personal information?

This Service uses technical and organizational measures to protect the integrity and confidentiality of your personal information.

  • We work to protect the security of your personal information during              transmission by using encryption protocols and software.
  • We follow the Payment Card Industry Data Security Standard (PCI DSS) when processing credit card data
  • We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of customer personal information.
  • We set different permissions so that different employees are allowed to access or approach your personal data.
  • We only partner with providers who have adequate protection on the recurring service to prevent data breaches.
  • It is important that you protect yourself against unauthorized access to your password and your computers, devices and applications. We recommend that you use a unique password for your account that is not used for other online accounts. Also be sure to log out when you are finished using a shared computer. You can log out of your account by selecting Logout.

6. What is the arrangement of advertising and promotion?

  • Third-Party Advertisers and Links to Other Websites: may include third-party advertisements and links to other websites and applications. Third-party advertising partners may collect information about you when you interact with their content, advertisements and services. As mentioned, these advertisements and promotions are linked to the affiliated website listed in Examples of Your Personal Information Shared with a Third Party.
  • Use of third-party advertising services: Third-party advisors provide advertisements to you using information provided by us. To put you at ease, we will share the smallest possible scope of personal information with them.
  • Personalized Advertising Service: We will have your consent before sending you personalized advertisements, research, questionnaires or promotions about our products or merchandise. You can opt out of advertising by unsubscribing, contacting customer service or responding to email to object if otherwise indicated. Like other online advertising networks, we use cookies, web beacons (also called action tags or single-pixel gifs), and other technologies, which allow us to learn more about advertisements you see, the ads you click on and other actions you take on our Sites and other sites. This allows us to provide you with more useful and relevant advertising. For example, we may use Google Analytics or other tracking/marketing applications or a combined technique to track your visit or purchase history, location. For more information on cookie tracking, please see the links above to our Cookie Notice.


7. What information can you access?

You, as a customer, have the right to access your information. You can access the majority of your data online when you connect to your account by clicking on the “Personal Center” tab. From your account, you can also modify or update your personal information at your convenience. Please see below for how to navigate the “Personal Center” tab to find specific information. For more detailed instructions, please visit our help page.

  • Login Information: Click the “Account Settings” box.
  • Your address book: Click on the “Manage address book” box.
  • Order history: Click on the “My orders” box.
  • Email Subscriptions: Click on the “Email Subscriptions” box.
  • Rewards & Credits: Click “My Rewards & Credits”.
  • Favorites: click on the “My favorites” box.
  • Your profile information: Click the “Account Settings” box.
  • Your ticket: Click on the “My tickets” box.
  • If you need other personal data, you can log in to your account to verify your identity and submit your request. You can submit this request via the “My Tickets” page after logging in. Once there, click “Submit Ticket” and follow the instructions. For more information, please visit our help page. We may charge a reasonable administrative fee for your request for information in a significant amount.

8. What choices do you have regarding the collection of your information by

You are welcome to ask questions about how we collect and process your personal information. You can contact our customer service provided below or log in to “My Account” to use the “Ticket” service at your choice.

  • As noted above, if you choose not to provide information necessary for the Service, we will not be able to provide our Service to you.
  • You have the right to correct your personal information through account setup by referring to What information can customers access? After updates or rectification, we usually have a copy of your previous records.
  • You have the right to opt-out when you no longer wish to receive emails or communications from us using the account setup functions. The subject right also applies to apps on your wearable devices, so you can adjust the settings on your wearable devices.
  • To block cookies on your computer, the Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to completely disable cookies. Because cookies allow you to benefit from certain essential services on the Site, we recommend that you leave them activated. For example, if you block or reject our cookies, you will not be able to add products to your cart, checkout, or use any of our services that require you to log in.
  • If you wish to browse our websites without linking browsing history to your account, you can do so by logging out of your account here and blocking cookies on your browser.
  • So that the unsubscribe setting cannot be changed on the Platform by yourself, you can contact our customer service for assistance. Additionally, you can request to delete your account and accompanying information as well.
  • You can also request your personal information. However, at your request, we will take a considerable amount of time to process so that you may be charged US$1 or €1 for the process as you request all copies of your personal data.

9. How long do we keep your personal information?

We retain your personal information to enable you to continue to use our services, for as long as necessary to achieve the relevant purposes described in this privacy policy, as may be required by law, for example for tax purposes and accountants, or as otherwise communicated to you. For example, we maintain your transaction history so that you can review past purchases (and repeat orders if you wish) and the addresses to which you have shipped orders, and to protect your right to privacy.

10. European Union users?

For European resident Users, you can refer to this part for special regulations under the GDPR (General Data Protection Regulation).

You can reserve the right in accordance with the GDPR:

  • Right of access of the data subject As a visitor or customer, you are as a user authorized to access their own information to confirm whether their personal data is being processed or not. Users have the right to know detailed information:
    • the purposes of the processing;
    • categories of personal data;
    • the recipients or categories of recipients to whom the personal data have been or will be disclosed;
    • the retention period for the personal data concerned
    • the existence of automated decision-making.
  • Right to rectification of data Users have the right to rectify data. If your information is incorrect or incomplete. You may choose to correct and complete the information or notify us to help you do so.
  • Right to erasure You are users who have the right to ask us to delete your personal information. We will use available technology to erase your personal information, including but not limited to pseudonymization, identification, erasure and other erasure methods. However, for the reasons of the exercise of the right to freedom of expression and information, compliance with legal obligations, public interest of public health, for archiving purposes of public interest, for scientific purposes or historical research or statistical purposes, or for self-defense.
  • Right to Restrict Processing Users should be aware that before requesting certain rights, you are expected to cooperate with us to verify your personal information and identity. In the verification process, you must include your name, address and/or email address when contacting us. We will take reasonable steps to verify your identity before responding to your requests. The verification steps will vary depending on the sensitivity of your personal information and whether or not you have an account with us, but we will respond to you within the time frame specified by the GDPR.
  • Right to data portability You can request that your personal data be provided to us on the basis of consent or contract, or automated processing to a third party subject to the availability of technology. Whether it is feasible or not, please contact our customer service for confirmation. You should be assured that we will try to ensure that your data is transmitted to a third party in a structured, commonly used and machine-readable format where technically possible.
  • Right to object. You can object to direct marketing and you can see What choices do you have regarding the collection of your information by
  • Automated individual decision-making, including profiling When we make an automated decision, such as profiling, we acquire your explicit consent prior to our engagement. Alternatively, the right to object to the automated decision can be exercised via communication with us via the email of the Data Protection Officer ( or customer service.
  • Withdrawal of consent. You may withdraw your consent to the processing of your data at any time, but you should be aware that the withdrawal of consent will not affect the lawfulness of the processing relating to the consent before the withdrawal.

Whenever we transfer personal information to countries outside the European Union in the context of information sharing, we will transfer that information in accordance with this Privacy Policy and as permitted by applicable data protection laws .

Requests should be submitted by contacting us through our Data Protection Officer at

If you are a visitor to the state of California, United States, please see “Visitors to California? " for more information.

In accordance with GDPR Regulation 27, we appoint a Law Firm as our representative in the Union. If you have any questions or requests, you can view the information below to contact us:

Représentant :

Adresse : 4388 rue Saint-Denis Montréal (Québec) H2J2L1 Canada

E-mail :

11. California users?

For users residing in California, United States, you may request application of the California Privacy Protection Act of 2020 (“CPRA”), which took effect on January 1, 2023. Therefore, we are changing this policy to remind you that the CCPA has been replaced by the CPRA

You may retain the right under the CPRA:

  • Right to deletion of personal data. Same as the GDPR regulations, you have the right to ask us to delete your personal data that we have collected from you under the CPRA and disclosed to you. As required, in the form of a list below, we will follow your instructions to delete information from records and will notify service providers or contractors of the synchronized deletion of your personal data after verifying your identity, unless it is a disproportionate effort or impossibility or in the case of commercial purposes
  • Right to rectification of inaccurate personal data.
  • Right to know what personal information is collected. Right of access to personal information. California residents have the right to request disclosure of the information requested in the list below.
  • Right to know what personal data is sold and to whom. WE DO NOT SELL YOUR PERSONAL INFORMATION. Although, for advertising and marketing purposes, certain identifiers accessible to third-party services may be considered a sale.
  • Right to Opt-Out of the Sale or Sharing of Personal Data. WE DO NOT SELL YOUR PERSONAL INFORMATION, but as presented, we establish an "opt-out" mechanism to allow you to further protect your constitutional right to privacy.
  • Right not to be retaliated against after opting out or exercising other rights. Under no circumstances will we be permitted to deny your access and reasonable requests.
  • Right to Limit Use and Disclosure of Sensitive Personal Information. You have the right to ask us to limit the use of your sensitive data in connection with the provision of goods or services, security and integrity, short-term use, transient use, performing services on behalf of the company, controlling the quality or security of the service or device.

We will respond to your request to correct inaccurate personal information or delete a consumer's personal information free of charge within 45 days of receiving your messages or emails and verifying your true identity. If we are unable to respond within 45 days, we are entitled to an extension of an additional 45 days to respond.

Shine the Light. California's Shine the Light law allows users in California to request information about whether a business has disclosed certain information about you to third parties for their direct marketing purposes. Users in California who wish to request additional information pursuant to this law or who have questions or concerns regarding our privacy practices and policies may contact us at We accept your agent with a power of attorney evidencing full authorization from you to exercise all rights available to you on your behalf.

12. Nevada users?

For users residing in Nevada, United States, you may be affected by Senate Bill 220 ("Nevada Privacy Act" hereinafter). You have the right to request NOT TO SELL YOUR INFORMATION for financial purposes, even if we are not involved in selling your information. If you wish to exercise your right, please contact us via

13. Are children allowed to use the service? does not sell products intended for purchase by children and we do not knowingly or intentionally collect personal information from children under 13 years of age. Elsewhere on this Site, you have promised to be represented and warranted that you are 18 years of age or using the Site under the supervision of a parent or guardian.

If you are under 13 years old, we will not collect your personal data without your parental consent

14. Terms of Use, Policies and Revisions

If you choose to use the Service, any dispute over privacy is subject to these Terms of Service, including limitations on damages, dispute resolution, and enforcement of law. If you have any concerns about privacy at, please contact us with a concise description, and we will try to resolve them. Our business is constantly changing and our privacy policy will change as well. Please check our website regularly to stay informed of changes. Except for other rules and regulations, our current Privacy Policy applies to all information we have about you and your account. We undertake to never change our policies and practices in a manner that diminishes the level of protection of our customers' personal information without the consent of the affected customers.

If you have any questions regarding the collection or processing of your personal data, please contact us by email at

Examples of categories of information collected:

The information we direct collect from you and will be used in the following situation:

  • search for or purchase products or services in our stores
  • add or remove an item from your basket, or place an order via or use;
  • communicate with us by telephone, email or other applicable applications;
  • complete a questionnaire, support ticket or other form;
  • providing and evaluating reviews;
  • use the stock notice.
  • self-published content.

In order to facilitate the above engagement, you must provide us with information such as:

  • identifying information such as your name, address and telephone numbers;
  • payment information;
  • your age ;
  • information about your location;
  • your IP address;
  • the people, addresses and phone numbers listed in your “Manage Address Book”;
  • the email addresses of your friends and others;
  • the content of notices and emails sent to us;
  • personal description and in the Personal Center;
  • identity information and documents, including social security and driver's license numbers;
  • credit history information; And

disclosure of personal (sensitive) information (sold or shared under the CPRA) Card number (only to the payment provider you have chosen to complete the payment process)

Automatic information

Examples of information collected and used for analysis include:

  • the Internet Protocol (IP) address used to connect your computer to the Internet;
  • login, email address and password;
  • the location of your device or computer;
  • version and time zone settings;
  • purchase and content usage history, which we sometimes aggregate with similar information from other customers to create features such as bestsellers;
  • the full Uniform Resource Locator (URL) clickstream to, through and from our websites, including date and time; the products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and hovers);
  • telephone numbers used to call our customer service number; And
  • images when using in the Writing a Review column.

We may also use other means for automated processing of your data (i.e. device identifiers, cookies and other technologies on devices, applications and our web pages to collect navigation , usage or other technical information.)

Information from other sources

The following are examples of information we receive from other sources:

  • updated delivery and address information from our carriers or other third parties, which we use to correct our records and more easily deliver your next purchase or communication;
  • account information, purchase or refund information, and page view information

Information you can access

  • Here are examples of information that you can access via
  • status of recent orders
  • your complete order history (including my orders);
  • personally identifiable information (including name, email address, password and address book);
  • payment settings (including payment card information, rewards and credits, coupons);
  • email notification settings (including availability notice, flash sale offers, personalized notifications and recommendations and newsletters);
  • recommendations and products you have recently viewed that form the basis of the recommendations (including recommendations for you);
  • shopping lists and My Favorites;
  • your content, devices, services and related settings, as well as your personalized communications and advertising preferences;
  • the content you have recently viewed;
  • communications (including inquiries and tickets);