How Can I Calculate the Total Delivery Time?

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within [15] business days of the date of your order. Business day means Monday to Friday, except holidays. Please note that some carriers do not deliver on Saturdays and Sundays. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

The Total Delivery Time consists of

       A. Processing Time and

       B. Shipping Time.

TWO different parts. When customers calculate the total delivery time, please take both processing time and shipping time into consideration.

1. Processing time: is the time it takes to get your order ready to leave our warehouses. This includes preparing your items, performing quality checks, and packing for shipment. Processing time will be displayed on the product detail page after the size/color etc options have been chosen.
2. Shipping time: is the time it takes to reach your destination address after the package is shipped out. It depends on the shipping method you choose. Also it shows business days delivery, so please take weekends into consideration when counting the estimated delivery date.

Additional Information

1. Made-to-Order / Made-to-Measure products: For wedding & events dresses, our tailors will start to make the dress once the payment is confirmed. So the tailoring time might be longer than that of other products. You will find the “Tailoring Time” on the product page.
2. In-Stock Products: Some colors or sizes of some products may be in stock. You will find the “ships in 24 hrs” tag on these colors or sizes. If all items in the order have this tag, the whole order can be shipped in 24 hours. However, if only part of the order has this tag, the order will be shipped once all items are ready.

Note:

Processing time differs from category to category, and shipping time differs by the shipping methods you chose. For checking the precise processing time, please check the exact product page.

Holidays Reminder

During week-long Chinese holidays, Chinese National Day and Chinese New Year, services from certain suppliers and carriers may be affected, meaning that deliveries for order placed around these holidays may be delayed 2-4 working days.