MAISON LA CROIX 1881 aims to offer services that will benefit all customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our Return Policy below. We will do our best to assist you. Take note that our Return Policy is based on each individual suppliers’ policies which may vary from one to another and discharge maisonlacroix1881.com of any inconvenience due to those third party policies. You must email us during our normal business hours for a return authorization and instructions from one of our customer service representatives prior to returning any merchandise. Merchandise must be returned at your expense in unopened and perfect condition in order to receive credit. We do not accept returns on opened products. A return authorization must be given or we may refuse the package. A 15% restocking fee will be applied for returns. Refunds for returns are typically processed within ten business days upon receiving the returned product. No product returns will be accepted after 30 days. If orders are returned by the shipping carrier due to an undeliverable address, the customer will be notified via email and sent an invoice to cover the additional shipping costs to have it re-shipped. If a customer has not paid an invoice within 7 days, a refund will be automatically processed as if it was a standard return with a 15% restocking fee and shipping applied against the refund.

Sales Tax

We must collect sales tax on the product subtotal for any order shipped within the states of operation.

Shortages/Mis-Shipments

On the rare occasion that we may ship you an item other than what you ordered, do not open the product or it will void your right to return it.

Because of our double-check packing system, we have a minimum amount of errors. On the rare occasion of a shortage, please thoroughly inspect the box a second time for the product(s). If the product(s) still cannot be found, or if any other problems exist, contact customer service within 24 hours of receipt of the shipment for correction.

Freight Forwarding Shipments

Maisonlacroix1881.com is not liable or responsible for any losses, damages or delays due to the actions or inactions of third party freight forwarding shipping services (USPS, UPS, and FedEx). We are only responsible for shipping the products to the designated address.

Package Insurance

All insurances are covered through the shipping partners. We will file a claim if a package is lost and ship out a new order once the carrier has notified us they have verified that the package wasn't delivered or damaged, and they will honor the claim.

If the carrier’s investigation returns that the package was delivered and the address was correct, but the customer claims they never received it, we are not liable to replace the product or refund the order. Customer understands and agrees that we are a third party dealer and are only responsible for getting the products to the carrier to be shipped to the final destination.

If a customer purchases shipping insurance at checkout, lost and stolen package claims will be accepted once the customer has filed a claim found HERE. You must include the number symbol in your order number to submit a claim (example: order must look like #A2***** to be able to submit a form) Investigation usually takes 1-2 business days. We are not liable for any lost or stolen packages if a customer fails to purchase insurance with their order.

Fraud Policy: By purchasing insurance online, you certify that all information provided is accurate and truthful. The submission of a false, fictitious or fraudulent statement may result in imprisonment of up to 5 years and a fine of up to $10,000.00 (18 USC 1001). In addition, a civil penalty of up to $5,000.00, and an assessment of twice the amount falsely claimed may be imposed (31 USC 3802).

Warning: any fraudulent claims will make the shipper and/or consignee liable for any prosecution for mail fraud under federal crime code.

Returnable items

Items that can be returned/refunded or exchanged within the warranty* follow the criteria as below: 1. Faulty items damaged/broken, or soiled upon arrival. 2. Items received in the incorrect size/color. *Warranty: 14 days

**7 Days No Reason Return

Within 7 days of you receiving the product, if you wish to return it for personal reasons and the product is still in brand new condition, you may return it for a refund of the item price. You will be responsible for paying the return shipping fees. Please submit a “Return or Exchange” ticket within 7 days of the order being received.

Note: Items that can be returned/refunded must follow the criteria below:

1. Items are in the original packing with tags.

2. Items are in brand new condition:No perfume, unwashed, unworn, unused, and unaltered.

**14 days for women's swimwear/ Cases & Covers

Return Conditions：

For items with no quality issue, please understand that we will not be responsible for the return shipping cost. All return requests must be authorized by our customer service team before shipping to our returned address.

Non-Returnable Items

We cannot accept returns under the following conditions:

1. Items outside the warranty time-frame.

2. Washed, worn, used, tag-removed, or misused items.

3. Items under the following categories are non-returnable for customer's reason:

1. Perishable products

2. Hygiene products

Men Clothing

● Innerwear

    ○ Boxers & Trunks

    ○ Briefs

    ○ Long Johns

    ○ Sexy Underwear

    ○ Thermal Innerwear

    ○ Undershirts

    ○ Others

● Plus Size

    ○ Others

● Socks

    ○ Ankle

    ○ Calf

    ○ Knee

    ○ No Show Liner

    ○ Other

● Sports Wear

    ○ Jerseys

    ○ Swim & Surfwear

    ○ Others

● Others Women Clothing

● Lingerie & Underwear

    ○ Bra

    ○ Bra Accessories

    ○ Panties

    ○ Safety Pants

    ○ Sets

    ○ Sexy Lingerie

    ○ Shapewear

    ○ Thermal Innerwear

    ○ Others

● Maternity Wear

    ○ Breastfeeding Wear

    ○ Innerwear

    ○ Others

● Plus Size

    ○ Bra

    ○ Bra Accessories

    ○ Panties

    ○ Safety Pants

    ○ Sets

    ○ Sexy Lingerie

    ○ Shapewear

    ○ Thermal Innerwear

    ○ Others

● Socks & Tights

    ○ Ankle

    ○ Calf & Thigh

    ○ Knee

    ○ No Show Liner

    ○ Pantyhose

    ○ Other

● Sport & Beachwear

    ○ Swimsuits

    ○ Bikinis

    ○ Yoga Wear

    ○ Others Women Shoes

● Shoe Care & Accessories

    ○ Care & Cleaning Tools

    ○ Insoles & Cushions

    ○ Others

● Others Men Shoes

● Shoe Care & Accessories

    ○ Care & Cleaning Tools

    ○ Insoles & Cushions

    ○ Others

● Others Women’s Bags

● Others Men’s Bags & Wallets

● Others Travel & Luggages

● Travel Accessories

    ○ Pocket WiFi

    ○ Travel Adapters & Converters

    ○ Travel Pillows & Eye Masks

● Others Watches

● Others Fashion Accessories

● Hair Accessories

    ○ Hair Ties

● Jewellery

    ○ Anklets

    ○ Bracelets & Charms

    ○ Earrings

    ○ Jewellery Storage

    ○ Pendants & Necklaces

    ○ Pin & Broches

    ○ Rings

    ○ Others

● More Accessories

    ○ DIY Accessories

    ○ Fashion Face Masks 

    ○ Keychains & Lanyard

● Others Baby & Toys

● Baby Clothing

    ○ Swimwear

● Boys Fashion

    ○ Boy Underwear

    ○ Boy Swimsuits

    ○ Boy Socks

● Girls Fashion

    ○ Girl Underwear

    ○ Girl Swimsuits

    ○ Girls socks

● Others Sport & Outdoor

● Performance Wear

    ○ Swimming Attire

    ○ Sets

    ○ Yoga & Sport Attire

    ○ Others Other Articles related to Hygiene and Health

● Others (i.e. Mattresses, pillows, towels,...)

3. Digital products

Tickets, Vouchers & Services Deals Near Me

4. Other products

Mattresses, Sex products and toys, pre used items and other.

*Customer's Reason: no longer needed, bought by mistake, not as expected, changed mind, etc.

Before Making a Return Request

For any reason, if you would like to cancel your order while the order is under the shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international customs clearance, and local and international shipping carriers and agencies.

If you refuse to take the delivery package from the postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.

If the package is returned to our warehouse because of a customer's personal reason (Check details below), we'll contact you about repaying the reshipment postage (by PayPal) and arrange the reshipment. However, please understand that no refund will be issued in this situation. Details for customer's personal reason:

* Wrong address/no consignee

* Invalid contact information/ no answer to the delivery calls & emails

* Customer refuses to accept package/pay tax fee/ complete customs clearance

* Didn't collect package by the deadline

Return Address & Refunds

Return address: You will need to send your returning products to our facilities. Please always submit a" Return or Exchange "Ticket to customer service first to obtain the return address. Please DON'T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.

Refunds: The refund will be issued to your Maison La Croix 1881 Credit Account. You can either use Credits to pay for a new order or withdraw it to the original account/card you paid earlier. The original shipping fee and insurance are non-refundable.

Note:

If you want to return the product, please confirm that you've received your package, by clicking "Order Received". Then submit a "Return or Exchange" Ticket with supportive proof(photos or videos). We do not provide Return Label service. Please contact our customer service for guidance. After you submit your ticket, our Customer Service will approve your return request according to our policy, warranty, product status, and the proof you provided.

We are also not liable for any after sales issues that have been mishandled without any prior approval from Maison La Croix 1881. We also require justifications for every claim, such as photo-taking, video proof, etc.

Trackable Packages Inquiry Period

Please note that all shipping companies only accept inquiries submitted within the Inquiry Period. If you would like to check for packages you didn't receive, please contact customer service within the required period. Thank you for your cooperation:

* Expedited Express: 30 days from the shipped day

* Expedited Postal/Priority Line/Economy Air: 60 days from the shipped day

* Postal service - tracking: 90 days from the shipped day

Package Delivery Follow-Up & Review Invitation

We'll send a delivery follow-up email to you after a certain shipping period and invite you to share the shopping experience. * Hope you enjoyed our service. You're welcome to confirm the delivery and write reviews to win shopping rewards. (Our system will auto-confirm the delivery if no update comes from your side.) * If you haven't received the package yet, please contact Customer service for help.

If you need assistance, please Contact Us.

Errors on Our Site

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and maisonlacroix1881.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, maisonlacroix1881.com will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with maisonlacroix1881.com's Return Policy.

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